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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: 52 seconds ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: April 24, 2024, 4:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 24, 2024, 3:51 a.m.
    Status: Monitoring
    Update: Our Third Party Data Provider has notified us that a fix has been implemented and support teams have confirmed services are restored and are currently monitoring performance closely for the next 30 minutes.
  • Time: April 24, 2024, 3:33 a.m.
    Status: Identified
    Update: The fix for the identified issue is still being worked on by the 3rd party provider and they are working to restore services as quickly as possible.
  • Time: April 24, 2024, 12:38 a.m.
    Status: Identified
    Update: The cause of the issue has been identified by the third party provider and they are working to restore services as quickly as possible.
  • Time: April 24, 2024, 12:14 a.m.
    Status: Investigating
    Update: We have identified an issue with one of the Third Party Data Providers connection for Australian Primary ID Documents. Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologise for any inconvenience this may be causing. Start Time: 24/04/2024 - 06:20 AM AEST

Updates:

  • Time: April 9, 2024, 4:13 a.m.
    Status: Resolved
    Update: Summary FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-24q1r6 Customer Impact None

Updates:

  • Time: April 9, 2024, 4:13 a.m.
    Status: Resolved
    Update: Summary FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-24q1r6 Customer Impact None

Updates:

  • Time: April 4, 2024, 11:20 p.m.
    Status: Resolved
    Update: DVS Support has confirmed the issue impacting VIC - Birth & Marriage Certificates Service has fully recovered and is operating as expected. Component: VIC - Birth & Marriage Certificates are intermittently unavailable. End Date & Time: 04 April 2024 - 10:24AM, AEDT
  • Time: April 4, 2024, 3:20 a.m.
    Status: Investigating
    Update: We have received an update and the issue has been resolved. We are currently monitoring this.
  • Time: April 4, 2024, 3:20 a.m.
    Status: Investigating
    Update: DVS has identified an issue with the VIC - Birth & Marriage Certificates Service and is presently investigating the matter. Component: VIC - Birth & Marriage Certificates are intermittently unavailable. Start Date & Time: 04 April 2024 - 8:24AM, AEDT

Updates:

  • Time: April 4, 2024, 11:20 p.m.
    Status: Resolved
    Update: DVS Support has confirmed the issue impacting VIC - Birth & Marriage Certificates Service has fully recovered and is operating as expected. Component: VIC - Birth & Marriage Certificates are intermittently unavailable. End Date & Time: 04 April 2024 - 10:24AM, AEDT
  • Time: April 4, 2024, 3:20 a.m.
    Status: Investigating
    Update: We have received an update and the issue has been resolved. We are currently monitoring this.
  • Time: April 4, 2024, 3:20 a.m.
    Status: Investigating
    Update: DVS has identified an issue with the VIC - Birth & Marriage Certificates Service and is presently investigating the matter. Component: VIC - Birth & Marriage Certificates are intermittently unavailable. Start Date & Time: 04 April 2024 - 8:24AM, AEDT

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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