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Is there an FrankieOne outage?

FrankieOne status: Systems Active

Last checked: 3 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Active
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
Biometrics Active
KYB Active
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: Nov. 10, 2023, 3:35 a.m.
    Status: Resolved
    Update: Users experienced "Service unavailable" errors when accessing the service. Start Time: 22:00 AEST 09/11/23 End Time: 01:30 AEST 10/11/23 The Incident impacting the service is now fully resolved. Support teams have monitored and confirmed the health of the component.

Updates:

  • Time: Nov. 10, 2023, 3:35 a.m.
    Status: Resolved
    Update: Users experienced "Service unavailable" errors when accessing the service. Start Time: 22:00 AEST 09/11/23 End Time: 01:30 AEST 10/11/23 The Incident impacting the service is now fully resolved. Support teams have monitored and confirmed the health of the component.

Updates:

  • Time: Nov. 5, 2023, 5:45 a.m.
    Status: Resolved
    Update: Vendor Support teams have monitored and confirmed the resolution of the incident Incident End Time: November 5th, 2023 - 06:30:00 AEDT.
  • Time: Nov. 4, 2023, 4:43 p.m.
    Status: Investigating
    Update: We are currently experiencing a high level of API errors from Equifax Australia Start Time: November 4th, 2023 - 22:30:00 AEDT. Equifax are investigating and will provide an update upon resolution.

Updates:

  • Time: Nov. 5, 2023, 5:45 a.m.
    Status: Resolved
    Update: Vendor Support teams have monitored and confirmed the resolution of the incident Incident End Time: November 5th, 2023 - 06:30:00 AEDT.
  • Time: Nov. 4, 2023, 4:43 p.m.
    Status: Investigating
    Update: We are currently experiencing a high level of API errors from Equifax Australia Start Time: November 4th, 2023 - 22:30:00 AEDT. Equifax are investigating and will provide an update upon resolution.

Updates:

  • Time: Nov. 1, 2023, 5:59 p.m.
    Status: Resolved
    Update: Support teams have monitored and confirmed the resolution.
  • Time: Nov. 1, 2023, 9:26 a.m.
    Status: Identified
    Update: Support teams have identified the issue, and are developing and implementing an incident resolution plan. Business/Customer Experience: Until the incident is restored customers may continue to experience slow response time and latency for the Service.
  • Time: Nov. 1, 2023, 9:26 a.m.
    Status: Identified
    Update: Support teams have identified the issue, and are developing and implementing an incident resolution plan. Business/Customer Experience: Until the incident is restored customers may continue to experience slow response time and latency for the Service.
  • Time: Nov. 1, 2023, 7:14 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 1, 2023, 7:14 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 1, 2023, 6:15 a.m.
    Status: Investigating
    Update: Support teams are investigating an issue with the service. External teams are driving to restore the service as soon as possible. We will provide an update as soon as they provide a change in status. Start time : October 31, 17:00 AEDT

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Systems Active
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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