Is there an FrankieOne outage?
FrankieOne status: Under Maintenance
Last checked: a minute ago
Get notified about any outages, downtime or incidents for FrankieOne and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: a minute ago
Get notified about any outages, downtime or incidents for FrankieOne and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for FrankieOne.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Production API | Active |
| Australian Datasources | Active |
| Non-ID Verification | Active |
| Primary ID Documents | Active |
| Secondary ID Documents | Active |
| Frankie Components | Active |
| OneSDK | Active |
| Portal | Active |
| Smart UI | Active |
| Global Datasources | Active |
| ID Documents | Active |
| Non-ID Verification | Active |
| New Zealand Datasources | Active |
| ID Documents | Active |
| Non-ID Verification | Active |
| North American Datasources | Active |
| ID Documents | Active |
| Non-ID Verification | Active |
| Vendor Services | Maintenance |
| Biometrics | Active |
| KYB | Maintenance |
| KYC | Active |
| KYT | Active |
View the latest incidents for FrankieOne and check for official updates:
Description: Summary FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-24q2r6 Customer Impact None
Status: Resolved
Impact: None | Started At: June 27, 2024, 2:13 a.m.
Description: Summary FrankieOne would like to advise of a recent release to our platform. Full release notes are available through the link https://apidocs.frankiefinancial.com/changelog/release-24q2r5 Customer Impact None
Status: Resolved
Impact: None | Started At: June 27, 2024, 2:11 a.m.
Description: Incident Timeframe: June 19, 2024, from 12:02 PM to 12:10 PM Description: On June 19, 2024, between 12:02 PM and 12:10 PM, a technical incident occurred which may have caused errors while accessing the system. The issue has been identified and resolved promptly. Environments: PROD & UAT Impact: During this brief period, users might have experienced difficulties accessing FrankieOne's services. Resolution: Our technical team acted swiftly to diagnose and rectify the issue, ensuring that normal service was restored by 12:10 PM. We have also implemented measures to prevent similar incidents in the future. We apologise for any inconvenience caused and appreciate your understanding and patience. If you continue to experience any issues, please contact our support team or send an email to [email protected] Thank you for your cooperation.
Status: Resolved
Impact: Critical | Started At: June 19, 2024, 2 a.m.
Description: Incident Timeframe: June 19, 2024, from 12:02 PM to 12:10 PM Description: On June 19, 2024, between 12:02 PM and 12:10 PM, a technical incident occurred which may have caused errors while accessing the system. The issue has been identified and resolved promptly. Environments: PROD & UAT Impact: During this brief period, users might have experienced difficulties accessing FrankieOne's services. Resolution: Our technical team acted swiftly to diagnose and rectify the issue, ensuring that normal service was restored by 12:10 PM. We have also implemented measures to prevent similar incidents in the future. We apologise for any inconvenience caused and appreciate your understanding and patience. If you continue to experience any issues, please contact our support team or send an email to [email protected] Thank you for your cooperation.
Status: Resolved
Impact: Critical | Started At: June 19, 2024, 2 a.m.
Description: We have received a confirmation that the incident is now resolved. End Time: 16:05 AEST
Status: Resolved
Impact: Minor | Started At: June 17, 2024, 5:31 a.m.
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