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Is there an FrankieOne outage?

FrankieOne status: Under Maintenance

Last checked: 3 minutes ago

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FrankieOne outages and incidents

Outage and incident data over the last 30 days for FrankieOne.

There have been 6 outages or incidents for FrankieOne in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FrankieOne

Outlogger tracks the status of these components for Xero:

Production API Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
OneSDK Active
Portal Active
Smart UI Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
ID Documents Active
Non-ID Verification Active
Biometrics Active
KYB Maintenance
KYC Active
KYT Active
Component Status
Production API Active
Active
Non-ID Verification Active
Primary ID Documents Active
Secondary ID Documents Active
Active
OneSDK Active
Portal Active
Smart UI Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Active
ID Documents Active
Non-ID Verification Active
Maintenance
Biometrics Active
KYB Maintenance
KYC Active
KYT Active

Latest FrankieOne outages and incidents.

View the latest incidents for FrankieOne and check for official updates:

Updates:

  • Time: May 28, 2024, 3:16 a.m.
    Status: Resolved
    Update: Incident Period: Start Time: 25 May 2024, 11:38 PM AEST End Time: 27 May 2024, 4:48 PM AEST Incident Details: During the specified period, users may have encountered system errors ('S' responses) when attempting to process AU Secondary Documents (VISA). The issue has been resolved, and the system is now functioning normally.

Updates:

  • Time: May 22, 2024, 6:33 a.m.
    Status: Resolved
    Update: Date: 21st May 2024 Start Time: 20:20 AEST End Time: 21:30 AEST We experienced an intermittent outage affecting AU Medicare cards between 20:20 and 21:30 AEST on 21st May 2024. The issue has been resolved, and services are now operating normally. We apologize for any inconvenience caused and appreciate your understanding.

Updates:

  • Time: May 22, 2024, 6:33 a.m.
    Status: Resolved
    Update: Date: 21st May 2024 Start Time: 20:20 AEST End Time: 21:30 AEST We experienced an intermittent outage affecting AU Medicare cards between 20:20 and 21:30 AEST on 21st May 2024. The issue has been resolved, and services are now operating normally. We apologize for any inconvenience caused and appreciate your understanding.

Updates:

  • Time: May 20, 2024, 4:38 a.m.
    Status: Resolved
    Update: We've received an Update from DVS in Australia that the International Passport document verification incident is resolved. Start Time: 20/05/2024 - 11:15 AM AEST EndTime: 20/05/2024 - 14:00 AM AEST
  • Time: May 20, 2024, 2:17 a.m.
    Status: Investigating
    Update: We have identified an issue with one of the Third Party Data Providers connection for International Passport Documents. Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologize for any inconvenience this may be causing. Start Time: 20/05/2024 - 11:15 AM AEST

Updates:

  • Time: May 20, 2024, 4:38 a.m.
    Status: Resolved
    Update: We've received an Update from DVS in Australia that the International Passport document verification incident is resolved. Start Time: 20/05/2024 - 11:15 AM AEST EndTime: 20/05/2024 - 14:00 AM AEST
  • Time: May 20, 2024, 2:17 a.m.
    Status: Investigating
    Update: We have identified an issue with one of the Third Party Data Providers connection for International Passport Documents. Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologize for any inconvenience this may be causing. Start Time: 20/05/2024 - 11:15 AM AEST

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Frequently Asked Questions - FrankieOne

Is there a FrankieOne outage?
The current status of FrankieOne is: Under Maintenance
Where can I find the official status page of FrankieOne?
The official status page for FrankieOne is here
How can I get notified if FrankieOne is down or experiencing an outage?
To get notified of any status changes to FrankieOne, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FrankieOne every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FrankieOne do?
FrankieOne offers a comprehensive solution for banks and fintechs to enhance their decision-making process by utilizing a unified API and dashboard to handle KYC/AML and fraud management.

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