Time: Aug. 5, 2024, 9:42 p.m.

Status: Resolved

Update: Verified all lease documents can be electronically signed and countersigned for all clients.

Time: Aug. 5, 2024, 7:15 p.m.

Status: Monitoring

Update: We have identified the issue and deployed a resolution. We are currently validating that the issue has been fully resolved and will share updates shortly.

Time: Aug. 5, 2024, 4:54 p.m.

Status: Identified

Update: We have received a few reports from some of our Online Leasing customers experiencing issues with e-signing some of their lease revision documents using our online leasing product. Our team has identified that the issue is affecting lease revisions that involve changes to the start date, end date, lease term, or unit. We are currently working on a fix and will deploy it shortly.

Time: Aug. 3, 2024, 12:20 a.m.

Status: Resolved

Update: The intermittent issues with our screening provider, TransUnion, have been resolved. TransUnion is continuing to test and monitor on their end to ensure full restoration of services. We are currently working with Transunion on generating the reports for applications impacted during the outage. Once these reports are ready, our system will reprocess those screening requests. If you have any questions, please contact your Account Manager. Thank you for your patience and understanding during this time.

Time: Aug. 2, 2024, 11:40 p.m.

Status: Monitoring

Update: We have received an update from our screening provider, TransUnion, indicating that their services are believed to be back up and running. They are currently in QA to confirm full restoration of services. We are closely monitoring the situation to ensure stability. If you have any questions or need further assistance, please reach out to our support team. We apologize for any inconvenience this may have caused and appreciate your patience as we worked through this issue.

Time: Aug. 2, 2024, 10:19 p.m.

Status: Investigating

Update: We are currently experiencing an intermittent outage with our screening provider, TransUnion. They are actively investigating the issue. Impact on Customers: - All lease transaction screenings during this outage will temporarily not be run. - Viewing of any screening reports will be temporarily unavailable. - For customers using TransUnion identity verification, applicants will need to be manually verified until the outage is resolved. If you have any questions or need further assistance, please reach out to our support team. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you,

Time: July 19, 2024, 11:02 p.m.

Status: Resolved

Update: The global outage that impacted screening through our vendor, TransUnion, has now been resolved. This issue was related to the events involving Microsoft and Crowdstrike. TransUnion has confirmed that screening through Online Leasing is now functioning normally. Screening will be re-processed on the affected transactions. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 2:54 p.m.

Status: Identified

Update: Transunion, our screening service provider, is currently experiencing a global outage due to recent events involving Microsoft and CrowdStrike. This outage is impacting our Online Leasing product's screening capabilities, including Household Screening and Identity Verification. Impact on Services: - Lease Transactions Screening: Lease transactions requiring screening will display a screening error in the Leasing Professionals interface. Once the outage is resolved, we will collaborate with Transunion to reprocess these transactions. - Identity Verification (For customers using Transunion ResidentID): Identity verification will fail for applicants using Transunion ResidentID. During this period, leasing professionals will need to manually verify identities. - Access to Screening Reports: Previously generated screening reports via Transunion might be temporarily inaccessible. These reports should become accessible again once the outage is resolved. Next Steps: Our teams are actively monitoring the situation and working with Transunion to restore services as quickly as possible. We will provide ongoing updates as more information becomes available. We appreciate your patience and understanding during this time. Please be assured that we are committed to resolving this issue promptly and will keep you informed with any new developments.

Time: July 19, 2024, 9:27 a.m.

Status: Resolved

Update: We are pleased to inform you that the recent disruption affecting our Online Leasing Product, which took place on July 18, 2024, has been fully resolved. Our vendor, HotDocs, has confirmed that all services have been restored, and we are pleased to report that everything is now functioning normally with our Online Leasing Document Generation feature. We apologize for any inconvenience this may have caused and appreciate your understanding and patience throughout this period. If you experience any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 2:25 a.m.

Status: Monitoring

Update: Our vendor, HotDocs, has identified the issue with their cloud infrastructure affecting our Online Leasing Product. Some fixes have been implemented, and as a result, we are beginning to see lease documents and notices being generated again on our platform, though the process is still somewhat slow. This indicates that the implemented fixes are starting to take effect, but full recovery is not yet complete. We anticipate a gradual recovery over the next 90 minutes as the fixes continue to be applied and system performance improves. During this time, you may still experience some delays, but these should lessen progressively. We understand the inconvenience this issue has caused and deeply appreciate your patience and understanding as we work diligently to resolve it. Our team is closely monitoring the situation and will provide further updates as necessary. Please rest assured that we are committed to restoring full functionality as quickly as possible. If you have any questions or require assistance, please do not hesitate to contact our support team. Thank you for your continued support.

Time: July 19, 2024, 12:04 a.m.

Status: Investigating

Update: We are currently experiencing an outage with one of our vendors, HotDocs, which is affecting our Online Leasing Product. This issue is impacting the ability to generate documents and notices for some of our customers who have their own custom lease document templates and/or notices stored in our systems. Our team is actively working with HotDocs to resolve the issue as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

Time: July 11, 2024, 1:54 a.m.

Status: Resolved

Update: Service requests are now loading normally, and our third-party provider has confirmed the issue as recovered. Thank you for your patience.

Time: July 11, 2024, 12:11 a.m.

Status: Identified

Update: We are currently experiencing issues loading service requests in ResApp due to a problem with a third-party provider. We are monitoring the situation and will communicate out once there is an update.