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Is there an Funnel outage?

Funnel status: Systems Active

Last checked: 3 months, 2 weeks ago

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Funnel outages and incidents

Outage and incident data over the last 30 days for Funnel.

There have been 0 outages or incidents for Funnel in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Funnel

Outlogger tracks the status of these components for Xero:

Component Status

Latest Funnel outages and incidents.

View the latest incidents for Funnel and check for official updates:

Updates:

  • Time: Feb. 17, 2023, 10:26 p.m.
    Status: Resolved
    Update: Twilio has restored service, and we are no longer observing any issues.
  • Time: Feb. 17, 2023, 2:24 p.m.
    Status: Identified
    Update: There is currently an issue with Twilio's Contact Center API functionality. We are in contact with the vendor and will continue to monitor and investigate mitigation options. https://status.twilio.com/

Updates:

  • Time: Feb. 17, 2023, 12:57 a.m.
    Status: Resolved
    Update: Emails are sending successfully, and we are no longer observing any issues.
  • Time: Feb. 16, 2023, 11:49 p.m.
    Status: Monitoring
    Update: Funnel has made some changes to help mitigate the issues. We will continue to monitor the incident and work with our partner as they work on a solution.
  • Time: Feb. 16, 2023, 11:48 p.m.
    Status: Identified
    Update: Our partner has identified the issue and is working on a fix. In the meantime, Funnel has made some changes to help mitigate the issues. We will continue to monitor the incident and work with our partner as they roll out a fix.
  • Time: Feb. 16, 2023, 10:29 p.m.
    Status: Identified
    Update: We have identified issues around sending emails that may impact some users. Some emails are failing to send or are being delayed during the sending process. We are working with our partner on a resolution.

Updates:

  • Time: Feb. 10, 2023, 8:07 p.m.
    Status: Resolved
    Update: The chatbot's Contact Information view on the Next button is functioning as normal now and we are no longer observing any issues.
  • Time: Feb. 10, 2023, 8:01 p.m.
    Status: Monitoring
    Update: We have deployed a fix for the chatbot issue and are seeing functionality return. We will continue to monitor and provide an update once fully resolved.
  • Time: Feb. 10, 2023, 7:45 p.m.
    Status: Identified
    Update: We have identified the issue in chatbot and are working on rolling out a fix.
  • Time: Feb. 10, 2023, 7:17 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with chatbot's Contact Information view on the Next button. We will provide an update once the issue is identified.

Updates:

  • Time: Feb. 1, 2023, 11:20 p.m.
    Status: Resolved
    Update: Email functionality has continued to be operational and we have finished working through our task queue. This incident has been resolved.
  • Time: Feb. 1, 2023, 10:05 p.m.
    Status: Monitoring
    Update: We continue to observe email as functional, however we are working through our queue so there may be some delays. We continue to monitor and will update once the issue is fully resolved.
  • Time: Feb. 1, 2023, 9:23 p.m.
    Status: Monitoring
    Update: We are seeing greatly reduced errors and improved email performance. We are processing a large number of queued tasks. We continue to monitor and will provide an update once the issue is fully resolved.
  • Time: Feb. 1, 2023, 9:03 p.m.
    Status: Monitoring
    Update: After our third-party email provider made some additional changes, we are observing some improvement around sending emails. We will continue to monitor closely and provide updates.
  • Time: Feb. 1, 2023, 7:10 p.m.
    Status: Monitoring
    Update: Our third-party email service provider has completed a rollback to mitigate this issue. We are continuing to monitor the impact closely and will provide updates.
  • Time: Feb. 1, 2023, 5:37 p.m.
    Status: Monitoring
    Update: We are still observing degraded email performance. Our third-party email service is continuing to actively work towards resolution. We will continue to provide updates and monitor closely.
  • Time: Feb. 1, 2023, 4:27 p.m.
    Status: Monitoring
    Update: We are seeing improved performance and are continuing to closely monitor. We will provide another update once we believe the issue from our third-party email service is fully resolved.
  • Time: Feb. 1, 2023, 3:55 p.m.
    Status: Identified
    Update: Our third-party email service (Nylas) is aware of the outage and is continuing to investigate. We will continue to closely monitor and provide updates.
  • Time: Feb. 1, 2023, 2:59 p.m.
    Status: Identified
    Update: We are seeing some issues with sending and receiving emails. Our third-party solution for emails is currently experiencing a partial outage. We will be closely monitoring and will provide an update once the issues are resolved.

Updates:

  • Time: Jan. 26, 2023, 9:33 p.m.
    Status: Resolved
    Update: Email functionality is functioning as normal now and we are no longer observing any issues.
  • Time: Jan. 26, 2023, 8:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 26, 2023, 8:57 p.m.
    Status: Monitoring
    Update: We are seeing email functionality return to normal. We will continue to monitor this incident and provide any further updates.
  • Time: Jan. 26, 2023, 8:56 p.m.
    Status: Investigating
    Update: We are seeing email functionality return to normal. We will continue to monitor this incident and provide any further updates.
  • Time: Jan. 26, 2023, 8:28 p.m.
    Status: Investigating
    Update: We are currently investigating some issues around sending and receiving emails. We will provide an update once the issue is identified.

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Frequently Asked Questions - Funnel

Is there a Funnel outage?
The current status of Funnel is: Systems Active
Where can I find the official status page of Funnel?
The official status page for Funnel is here
How can I get notified if Funnel is down or experiencing an outage?
To get notified of any status changes to Funnel, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Funnel every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Funnel do?
Discover how our innovative CRM property management software streamlines leasing, saves time and money for agents and owners.

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