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Is there an Gain outage?

Gain status: Systems Active

Last checked: a minute ago

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Gain outages and incidents

Outage and incident data over the last 30 days for Gain.

There have been 0 outages or incidents for Gain in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gain

Outlogger tracks the status of these components for Xero:

File Conversions Active
Insights Active
Publishing Active
Web Application Active
Component Status
File Conversions Active
Insights Active
Publishing Active
Web Application Active

Latest Gain outages and incidents.

View the latest incidents for Gain and check for official updates:

Updates:

  • Time: Nov. 11, 2023, 5:42 p.m.
    Status: Resolved
    Update: To fix this issue, Instagram video posts in Gain are now being sent to Instagram as reels with the "share reel to feed" option automatically enabled. Since Instagram has already merged the video and reel formats in their app interface, the result should be pretty much identical whether you use the "video" or "reel" format.
  • Time: Nov. 10, 2023, 2:39 p.m.
    Status: Investigating
    Update: Users are receiving errors when attempting to publish Instagram video posts. The error will include the text "unknown media type". This appears to be an error on the Meta platform side and other applications are experiencing it as well (see https://developers.facebook.com/community/threads/3582602651994027/). We will continue to monitor the situation. In the meantime users may want to switch their post to the "Reel" format and select the option "Share reel to feed" which should have a similar result and should work ok.

Updates:

  • Time: Nov. 11, 2023, 5:42 p.m.
    Status: Resolved
    Update: To fix this issue, Instagram video posts in Gain are now being sent to Instagram as reels with the "share reel to feed" option automatically enabled. Since Instagram has already merged the video and reel formats in their app interface, the result should be pretty much identical whether you use the "video" or "reel" format.
  • Time: Nov. 10, 2023, 2:39 p.m.
    Status: Investigating
    Update: Users are receiving errors when attempting to publish Instagram video posts. The error will include the text "unknown media type". This appears to be an error on the Meta platform side and other applications are experiencing it as well (see https://developers.facebook.com/community/threads/3582602651994027/). We will continue to monitor the situation. In the meantime users may want to switch their post to the "Reel" format and select the option "Share reel to feed" which should have a similar result and should work ok.

Updates:

  • Time: April 25, 2023, 3:34 p.m.
    Status: Resolved
    Update: Due to Twitter's API changes, we are discontinuing Insights for Twitter. Publishing to Twitter is working normally. Read more: https://help.gainapp.com/article/195-insights-for-twitter-disabled
  • Time: April 25, 2023, 3:34 p.m.
    Status: Resolved
    Update: Due to Twitter's API changes, we are discontinuing Insights for Twitter. Publishing to Twitter is working normally. Read more: https://help.gainapp.com/article/195-insights-for-twitter-disabled
  • Time: April 14, 2023, 5:54 p.m.
    Status: Identified
    Update: Due to Twitter's recent API changes, some users are experiencing issues with Twitter Insights. We are engaging with Twitter to work this out. Publishing to Twitter is working normally and we don't expect it to be impacted. We'll keep you posted!
  • Time: April 14, 2023, 5:54 p.m.
    Status: Identified
    Update: Due to Twitter's recent API changes, some users are experiencing issues with Twitter Insights. We are engaging with Twitter to work this out. Publishing to Twitter is working normally and we don't expect it to be impacted. We'll keep you posted!

Updates:

  • Time: Nov. 28, 2022, 4:09 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 28, 2022, 3:44 p.m.
    Status: Identified
    Update: We are currently investigating an issue where the web application may take a long time to load. The issue is due to an outage from a third-party vendor and we're working with them to correct it.

Updates:

  • Time: Nov. 28, 2022, 4:09 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 28, 2022, 3:44 p.m.
    Status: Identified
    Update: We are currently investigating an issue where the web application may take a long time to load. The issue is due to an outage from a third-party vendor and we're working with them to correct it.

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Frequently Asked Questions - Gain

Is there a Gain outage?
The current status of Gain is: Systems Active
Where can I find the official status page of Gain?
The official status page for Gain is here
How can I get notified if Gain is down or experiencing an outage?
To get notified of any status changes to Gain, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gain every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gain do?
Efficiently manage client follow-ups and increase social media content output with this service.

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