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Is there an GFI Software outage?

GFI Software status: Systems Active

Last checked: 8 minutes ago

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GFI Software outages and incidents

Outage and incident data over the last 30 days for GFI Software.

There have been 0 outages or incidents for GFI Software in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GFI Software

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Component Status

Latest GFI Software outages and incidents.

View the latest incidents for GFI Software and check for official updates:

Updates:

  • Time: Oct. 6, 2024, 7:03 p.m.
    Status: Resolved
    Update: This issue has been addressed in the latest patch.
  • Time: Sept. 2, 2024, 7:48 a.m.
    Status: Investigating
    Update: We are aware that there is a known issue after the MailEssentials latest patch installation - the Anti-Phishing updates keep failing. Our development team is currently investigating to locate the root cause.

Updates:

  • Time: Aug. 5, 2024, 9:25 p.m.
    Status: Resolved
    Update: The issue is resolved. There are no actions pending on the appliances' side, as they will reconnect on their own.
  • Time: Aug. 5, 2024, 7:13 p.m.
    Status: Investigating
    Update: We are actively investigating the cause of the outage and will provide updates as soon as we have more information. We apologize for any inconvenience this outage may cause, and appreciate your patience as we resolve the matter.
  • Time: Aug. 5, 2024, 12:01 p.m.
    Status: Identified
    Update: We have identified the root cause, and the team is working to fix it as soon as possible. We will keep you posted on updates regarding this issue.
  • Time: Aug. 5, 2024, 6:34 a.m.
    Status: Investigating
    Update: We have detected an issue with the AppManager where units are shown as offline and general slowness of the appliances is observed. Our infrastructure team is currently reviewing the situation and is looking for root cause(s) to return the services back to normal. The team is dedicated to resolve the issue within next few hours, we will keep you posted on updates regarding this issue.

Updates:

  • Time: July 3, 2024, 11:55 a.m.
    Status: Resolved
    Update: This incident has been resolved. The fix for this involves updating the IPS signatures from Kerio Control, which are updated automatically every 24 hours.
  • Time: July 1, 2024, 12:22 p.m.
    Status: Identified
    Update: A fix has been identified and will be published today so it will be automatically picked up. A temporary workaround is communicated on demand.
  • Time: July 1, 2024, 11:06 a.m.
    Status: Identified
    Update: The issue has been identified and a fix and workaround are being looked into.
  • Time: July 1, 2024, 9:58 a.m.
    Status: Investigating
    Update: SNORT errors are seen in the logs due to this failure. We are currently investigating this and will keep this page updated.

Updates:

  • Time: June 13, 2024, 11:52 a.m.
    Status: Resolved
    Update: This incident has been resolved. We are sorry for the inconvenience this caused.
  • Time: June 10, 2024, 8:35 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 10, 2024, 5:43 a.m.
    Status: Identified
    Update: We have successfully replicated this issue in a test environment and isolated the root cause. Our Engineering team is working on providing a fix.
  • Time: June 10, 2024, 3:34 a.m.
    Status: Investigating
    Update: We are investigating an issue in which Kerio Connect servers are unable to issue SSL certificates from Let’s Encrypt. Our developers are involved in this investigation, and when we have made progress we will be sure to update you.

Updates:

  • Time: June 5, 2024, 9:16 p.m.
    Status: Resolved
    Update: The incident has been resolved and updates are fully operational again.
  • Time: June 4, 2024, 2:31 p.m.
    Status: Identified
    Update: We are aware of an issue reported by multiple customers with mail flow stopping and a "'GfiAvRoutingAgent' exceeded X milliseconds while handling event 'OnSubmittedMessage' Error". If you are experiencing this issue, please be advised that we are busy investigating this with the highest priority and will provide formal updates via https://status.gfi.com as we progress. The current workaround is to disable the Avira AntiVirus engine in order to re-establish the mailflow while the issue is investigated.
  • Time: June 3, 2024, 9:10 p.m.
    Status: Investigating
    Update: We are currently investigating the issue with the AV updates not working in the MailEssentials.

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Frequently Asked Questions - GFI Software

Is there a GFI Software outage?
The current status of GFI Software is: Systems Active
Where can I find the official status page of GFI Software?
The official status page for GFI Software is here
How can I get notified if GFI Software is down or experiencing an outage?
To get notified of any status changes to GFI Software, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GFI Software every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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