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Is there an Glance Networks outage?

Glance Networks status: Systems Active

Last checked: 9 minutes ago

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Glance Networks outages and incidents

Outage and incident data over the last 30 days for Glance Networks.

There have been 0 outages or incidents for Glance Networks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glance Networks

Outlogger tracks the status of these components for Xero:

Cloud Infrastructure Active
Cobrowse Service Active
Presence Active
Screen Sharing Service Active
Video Service Active
www.GLANCE.net Active
Component Status
Cloud Infrastructure Active
Cobrowse Service Active
Presence Active
Screen Sharing Service Active
Video Service Active
www.GLANCE.net Active

Latest Glance Networks outages and incidents.

View the latest incidents for Glance Networks and check for official updates:

Updates:

  • Time: Dec. 20, 2017, 6:51 a.m.
    Status: Resolved
    Update: All Glance services are operating as expected.
  • Time: Dec. 20, 2017, 6:24 a.m.
    Status: Monitoring
    Update: Glance engineers have found the problem and monitoring all services.
  • Time: Dec. 20, 2017, 4:59 a.m.
    Status: Investigating
    Update: Glance engineers are investigating database latency.

Updates:

  • Time: Dec. 17, 2017, 4:57 p.m.
    Status: Resolved
    Update: Database update has now been completed.
  • Time: Dec. 17, 2017, 4:23 p.m.
    Status: Identified
    Update: Sunday, December 17th, the Glance service will be unavailable from 9:00 am to 12:00 am US Eastern time (14:00 – 17:00 UTC) for system maintenance. We selected this window as it is a historically low session volume period. During this period all Glance services - Screen Share, Cobrowse, and the Glance Admin Portal - will be unavailable. While we frequently enhance and improve the Glance service without disruption, this upgrade requires us to go offline temporarily. As always, please contact us if we can be of assistance by replying to this email or calling, +1-877-452-6236 (+1-781-646-8505) outside US/Canada.

Updates:

  • Time: Dec. 17, 2017, 4:57 p.m.
    Status: Resolved
    Update: Database update has now been completed.
  • Time: Dec. 17, 2017, 4:23 p.m.
    Status: Identified
    Update: Sunday, December 17th, the Glance service will be unavailable from 9:00 am to 12:00 am US Eastern time (14:00 – 17:00 UTC) for system maintenance. We selected this window as it is a historically low session volume period. During this period all Glance services - Screen Share, Cobrowse, and the Glance Admin Portal - will be unavailable. While we frequently enhance and improve the Glance service without disruption, this upgrade requires us to go offline temporarily. As always, please contact us if we can be of assistance by replying to this email or calling, +1-877-452-6236 (+1-781-646-8505) outside US/Canada.

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Frequently Asked Questions - Glance Networks

Is there a Glance Networks outage?
The current status of Glance Networks is: Systems Active
Where can I find the official status page of Glance Networks?
The official status page for Glance Networks is here
How can I get notified if Glance Networks is down or experiencing an outage?
To get notified of any status changes to Glance Networks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glance Networks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glance Networks do?
Glance offers in-person guided CX solutions to connect with customers quickly on any app or website. Request a demo to learn more.

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