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Is there an GoGuardian outage?

GoGuardian status: Systems Active

Last checked: 54 seconds ago

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GoGuardian outages and incidents

Outage and incident data over the last 30 days for GoGuardian.

There have been 4 outages or incidents for GoGuardian in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GoGuardian

Outlogger tracks the status of these components for Xero:

Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
GoGuardian Parent Application Active
Classlink Integration Active
Clever Integration Active
Component Status
Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
Active
GoGuardian Parent Application Active
Active
Classlink Integration Active
Clever Integration Active

Latest GoGuardian outages and incidents.

View the latest incidents for GoGuardian and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 10:03 p.m.
    Status: Resolved
    Update: We have resolved the issue causing trouble loading specific student browsing activity within GoGuardian Admin, Teacher, and Beacon, which users may have experienced between 12:50PM and 2:05 PM Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.
  • Time: Oct. 9, 2024, 9:08 p.m.
    Status: Monitoring
    Update: We have implemented a fix to resolve issues related to loading activity data within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
  • Time: Oct. 9, 2024, 8:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 9, 2024, 8:05 p.m.
    Status: Investigating
    Update: Some users may experience trouble loading specific browsing activity within GoGuardian Admin, Teacher, and Beacon starting at approximately 12:50PM Pacific Time. We are currently investigating the issue and working towards a fix. The data will be preserved and will reflect once resolved. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

Updates:

  • Time: Oct. 9, 2024, 6:39 p.m.
    Status: Resolved
    Update: We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We apologize for any trouble caused by this issue.
  • Time: Oct. 9, 2024, 4:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.
  • Time: Oct. 9, 2024, 4:06 p.m.
    Status: Investigating
    Update: Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:50 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

Updates:

  • Time: Oct. 1, 2024, 9:55 p.m.
    Status: Resolved
    Update: We have confirmed the issue affecting GoGuardian Admin which users may have experienced between approximately 12:15 and 12:30 Pacific time has been resolved. All data has been preserved and is now visible when loading GoGuardian Admin pages containing user history. If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.
  • Time: Oct. 1, 2024, 7:34 p.m.
    Status: Monitoring
    Update: We have implemented a fix for an issue affecting GoGuardian Admin and data is now available for viewing. All data has been preserved and is now visible when loading GoGuardian Admin pages containing user history. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
  • Time: Oct. 1, 2024, 7:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue preventing GoGuardian Admin from working as expected. Access to admin.goguardian.com may be currently unavailable. In-place filtering should still work as expected. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

Updates:

  • Time: Oct. 1, 2024, 3:26 p.m.
    Status: Resolved
    Update: We have resolved the issue causing degraded GoGuardian Teacher scheduling, which some users may have experienced between 6AM and 7:21AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.
  • Time: Oct. 1, 2024, 2:21 p.m.
    Status: Monitoring
    Update: We have implemented a fix to resolve issues related to scheduled sessions within GoGuardian Teacher and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
  • Time: Oct. 1, 2024, 1:22 p.m.
    Status: Investigating
    Update: Some users may experience trouble with scheduled sessions within GoGuardian Teacher, starting at approximately 6AM Pacific Time. Manually started sessions remain unaffected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

Updates:

  • Time: Sept. 27, 2024, 5 p.m.
    Status: Resolved
    Update: We have resolved the issue causing difficulties toggling categories within policies in GoGuardian which users may have experienced between 8:20 and 9:20 PDT. Service has been fully restored. We apologize for any trouble caused by this issue.
  • Time: Sept. 27, 2024, 4:18 p.m.
    Status: Monitoring
    Update: We have implemented a fix to resolve issues related to toggling categories within policies in GoGuardian Admin and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
  • Time: Sept. 27, 2024, 3:49 p.m.
    Status: Investigating
    Update: Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:20 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

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Frequently Asked Questions - GoGuardian

Is there a GoGuardian outage?
The current status of GoGuardian is: Systems Active
Where can I find the official status page of GoGuardian?
The official status page for GoGuardian is here
How can I get notified if GoGuardian is down or experiencing an outage?
To get notified of any status changes to GoGuardian, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GoGuardian every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does GoGuardian do?
GoGuardian software provides schools with device management, student insights, and online safety measures.

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