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Is there an Charles River for Private Markets outage?

Charles River for Private Markets status: Systems Active

Last checked: 4 minutes ago

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Charles River for Private Markets outages and incidents

Outage and incident data over the last 30 days for Charles River for Private Markets.

There have been 0 outages or incidents for Charles River for Private Markets in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Charles River for Private Markets

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active
Component Status
Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active

Latest Charles River for Private Markets outages and incidents.

View the latest incidents for Charles River for Private Markets and check for official updates:

Updates:

  • Time: Feb. 1, 2023, 6:24 p.m.
    Status: Resolved
    Update: The issue is resolved now. This problem was caused by a bug in the way that Mercatus handled embedded content. A fix was identified that requires no downtime, and that fix has been deployed. If you have any questions, please feel free to reach out to [email protected] Thanks, Mercatus Support
  • Time: Feb. 1, 2023, 3:17 p.m.
    Status: Investigating
    Update: We are investigating an intermittent issue that is blocking access to embedded analytics. Users experiencing this problem may see improvement after clearing their browser cache.

Updates:

  • Time: Feb. 1, 2023, 6:24 p.m.
    Status: Resolved
    Update: The issue is resolved now. This problem was caused by a bug in the way that Mercatus handled embedded content. A fix was identified that requires no downtime, and that fix has been deployed. If you have any questions, please feel free to reach out to [email protected] Thanks, Mercatus Support
  • Time: Feb. 1, 2023, 3:17 p.m.
    Status: Investigating
    Update: We are investigating an intermittent issue that is blocking access to embedded analytics. Users experiencing this problem may see improvement after clearing their browser cache.

Updates:

  • Time: Nov. 16, 2022, 12:03 p.m.
    Status: Resolved
    Update: With the patch 22.10.2 released 11/15 this issue has been resolved and date formats are again working as expected.
  • Time: Nov. 14, 2022, 8:30 p.m.
    Status: Identified
    Update: We have identified the cause related to improper date values. A patch will be released globally to resolve the issue on 11/15 during normally scheduled maintenance windows.
  • Time: Nov. 14, 2022, 6:24 p.m.
    Status: Investigating
    Update: We are currently investigating an issue related to exporting date values using the Excel plug-in or export CSV features in the platform. Currently the dates are being served in an improper format. This may cause issues regarding localization and functions that rely on data type constraints.

Updates:

  • Time: Nov. 16, 2022, 12:03 p.m.
    Status: Resolved
    Update: With the patch 22.10.2 released 11/15 this issue has been resolved and date formats are again working as expected.
  • Time: Nov. 14, 2022, 8:30 p.m.
    Status: Identified
    Update: We have identified the cause related to improper date values. A patch will be released globally to resolve the issue on 11/15 during normally scheduled maintenance windows.
  • Time: Nov. 14, 2022, 6:24 p.m.
    Status: Investigating
    Update: We are currently investigating an issue related to exporting date values using the Excel plug-in or export CSV features in the platform. Currently the dates are being served in an improper format. This may cause issues regarding localization and functions that rely on data type constraints.

Updates:

  • Time: Oct. 28, 2022, 12:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2022, 10:47 p.m.
    Status: Monitoring
    Update: Legacy analytics services for all client production environments have been restored. The teams will continue monitoring the services.
  • Time: Oct. 27, 2022, 4:17 p.m.
    Status: Identified
    Update: We are working with our 3rd party provider to resolve an issue related to an outage of our legacy analytics offering. At this time we are aware of regional infrastructure outages that have impacted our 3rd party vendor. This is a partial outage and is impacting a limited number of clients at this time. We will continue to update clients and resolution timings as we investigate with our 3rd party provider.

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Frequently Asked Questions - Charles River for Private Markets

Is there a Charles River for Private Markets outage?
The current status of Charles River for Private Markets is: Systems Active
Where can I find the official status page of Charles River for Private Markets?
The official status page for Charles River for Private Markets is here
How can I get notified if Charles River for Private Markets is down or experiencing an outage?
To get notified of any status changes to Charles River for Private Markets, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Charles River for Private Markets every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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