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Is there an Groove outage?

Groove status: Systems Active

Last checked: a minute ago

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Groove outages and incidents

Outage and incident data over the last 30 days for Groove.

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Groove

Outlogger tracks the status of these components for Xero:

Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Email Active
Live Chat Active
Social Active
Component Status
Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Active
Email Active
Live Chat Active
Social Active

Latest Groove outages and incidents.

View the latest incidents for Groove and check for official updates:

Updates:

  • Time: Sept. 26, 2024, 10:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 9:09 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 26, 2024, 8:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 26, 2024, 8:49 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 16, 2024, 2:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2024, 2:02 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 16, 2024, 1:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 11, 2024, 4:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 10, 2024, 3:05 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 10, 2024, 3 p.m.
    Status: Monitoring
    Update: We have implemented a fix to address the issue. Our team is actively monitoring the results to ensure system stability and performance. We will continue to observe the situation closely and provide further updates as needed. Thank you for your patience.

Updates:

  • Time: June 20, 2024, 6:05 p.m.
    Status: Resolved
    Update: We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team.
  • Time: June 20, 2024, 11:09 a.m.
    Status: Identified
    Update: A fix for delayed messages from Live Chat was rolled out - we're seeing intermittent issues since deploying the fix. The teams are working on resolving the issues still being seen with delays for Live Chat messages. Note: no other areas of Groove are affected.

Updates:

  • Time: June 20, 2024, 3:40 a.m.
    Status: Resolved
    Update: We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team.
  • Time: June 19, 2024, 2:15 p.m.
    Status: Identified
    Update: We have identified an issue where some live chats are delayed. We are in the process of deploying a fix. This has no impact on any other channels or features within Groove. We will update this status page when a fix has been deployed.

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Frequently Asked Questions - Groove

Is there a Groove outage?
The current status of Groove is: Systems Active
Where can I find the official status page of Groove?
The official status page for Groove is here
How can I get notified if Groove is down or experiencing an outage?
To get notified of any status changes to Groove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Groove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Groove do?
Groove offers a user-friendly and robust helpdesk software with features like shared inbox, chat, and knowledge base, making it a great alternative to Zendesk.

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