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Is there an Guru outage?

Guru status: Systems Active

Last checked: 2 minutes ago

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Guru outages and incidents

Outage and incident data over the last 30 days for Guru.

There have been 0 outages or incidents for Guru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guru

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active
Component Status
Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active

Latest Guru outages and incidents.

View the latest incidents for Guru and check for official updates:

Updates:

  • Time: Aug. 28, 2024, 6:44 p.m.
    Status: Resolved
    Update: The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention.
  • Time: Aug. 28, 2024, 5:51 p.m.
    Status: Monitoring
    Update: We are now stable and continuing to monitor the situation. Thank you for your patience!
  • Time: Aug. 28, 2024, 5:22 p.m.
    Status: Investigating
    Update: Guru is currently experiencing some performance issues. We are actively investigating this issue. If you are having trouble accessing Guru, please keep an eye on this page for updates. We apologize for any inconvenience in the meantime!

Updates:

  • Time: May 1, 2024, 11:53 a.m.
    Status: Resolved
    Update: The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again.
  • Time: April 30, 2024, 7:53 p.m.
    Status: Monitoring
    Update: We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources. We will update here when the index is fully cleared.
  • Time: April 30, 2024, 1:48 p.m.
    Status: Identified
    Update: Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.

Updates:

  • Time: Nov. 8, 2023, 3:53 p.m.
    Status: Resolved
    Update: OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again.
  • Time: Nov. 8, 2023, 3:44 p.m.
    Status: Monitoring
    Update: OpenAI has confirmed they have implemented a fix for this issue and are monitoring the recovery of their services. We'll update here when their services are fully restored.
  • Time: Nov. 8, 2023, 3:29 p.m.
    Status: Monitoring
    Update: OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

Updates:

  • Time: Feb. 13, 2023, 3:05 p.m.
    Status: Resolved
    Update: Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience.
  • Time: Feb. 12, 2023, 7:52 p.m.
    Status: Monitoring
    Update: The newest version of our extension has been released (it should update for users automatically). Our team will resolve this incident as soon as the Knowledge Triggers feature is re-enabled on Monday.
  • Time: Feb. 10, 2023, 10:35 p.m.
    Status: Monitoring
    Update: We've identified the cause of this outage as relating to a recent change made to our Knowledge Triggers feature. We've released a fix for this, and are waiting on our extension to be updated by Chrome which will reflect this change. This will likely be early next week. In the meantime we've made the decision to keep the Knowledge Triggers feature turned off to ensure a smooth release. Guru is back up and running with the exception of the Knowledge Triggers feature. Thank you for your patience, we'll resolve this incident as soon as the new extension is live and Knowledge Triggers are available again.
  • Time: Feb. 10, 2023, 7:38 p.m.
    Status: Identified
    Update: While Guru is back up and running, we've confirmed the cause of the original issue and are working to release a fix. We'll update as soon as this is released. We've re-enabled notifications as a result as well, for now Knowledge Triggers are still turned off. Thank you for your patience.
  • Time: Feb. 10, 2023, 5:09 p.m.
    Status: Investigating
    Update: We are in the process of bringing Guru's services back online. While we do so, the Guru Web App and Extension should be working but Knowledge Triggers and notifications will not be operational. We will closely monitor this situation and update the status of this incident shortly as we investigate further.
  • Time: Feb. 10, 2023, 4:16 p.m.
    Status: Investigating
    Update: We're currently experiencing issues with our service and as a result, Guru is currently down. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Updates:

  • Time: Feb. 10, 2023, 9:41 p.m.
    Status: Resolved
    Update: All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience.
  • Time: Feb. 9, 2023, 9 p.m.
    Status: Identified
    Update: We believe we have a solution for this issue and we’re seeing the data start to backfill for teams in Analytics. We’re continuing to monitor progress and follow up when this is complete.
  • Time: Feb. 9, 2023, 5:06 p.m.
    Status: Identified
    Update: We’re aware of an issue with some data in our Analytics feature from recent days not populating, we’re working with our vendor to restore this as quickly as possible. We will post here as soon as there is an update, thank you for your patience in the meantime.

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Frequently Asked Questions - Guru

Is there a Guru outage?
The current status of Guru is: Systems Active
Where can I find the official status page of Guru?
The official status page for Guru is here
How can I get notified if Guru is down or experiencing an outage?
To get notified of any status changes to Guru, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guru every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guru do?
Guru is a comprehensive platform that combines wiki, intranet, and knowledge base to simplify information management and provide a reliable source of truth for your organization.

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