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Is there an Infoplus outage?

Infoplus status: Under Maintenance

Last checked: 2 minutes ago

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Infoplus outages and incidents

Outage and incident data over the last 30 days for Infoplus.

There have been 2 outages or incidents for Infoplus in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Infoplus

Outlogger tracks the status of these components for Xero:

EasyPost Address Verification Active
EasyPost API Active
EasyPost Asendia USA Active
EasyPost Australia Post Active
EasyPost Canada Post Active
EasyPost DHL eCommerce Solutions Active
EasyPost DHL Express Active
EasyPost FedEx Active
EasyPost FedEx SmartPost Active
EasyPost Globegistics Active
EasyPost LSO Active
EasyPost Ontrac Active
EasyPost OSM Worldwide Active
EasyPost Tracking Active
EasyPost UPS Active
EasyPost UPSDAP Active
EasyPost UPS Mail Innovations Active
EasyPost UPS SurePost Active
EasyPost USPS Active
EasyPost USPS Postage Purchases Active
EasyPost Webhooks Active
EasyPost Website Active
HubSpot CRM Active
Infoplus API Maintenance
Infoplus Mobile Floor Apps Maintenance
Infoplus Support Site Active
Infoplus Web Application Maintenance
Component Status
EasyPost Address Verification Active
EasyPost API Active
EasyPost Asendia USA Active
EasyPost Australia Post Active
EasyPost Canada Post Active
EasyPost DHL eCommerce Solutions Active
EasyPost DHL Express Active
EasyPost FedEx Active
EasyPost FedEx SmartPost Active
EasyPost Globegistics Active
EasyPost LSO Active
EasyPost Ontrac Active
EasyPost OSM Worldwide Active
EasyPost Tracking Active
EasyPost UPS Active
EasyPost UPSDAP Active
EasyPost UPS Mail Innovations Active
EasyPost UPS SurePost Active
EasyPost USPS Active
EasyPost USPS Postage Purchases Active
EasyPost Webhooks Active
EasyPost Website Active
HubSpot CRM Active
Infoplus API Maintenance
Infoplus Mobile Floor Apps Maintenance
Infoplus Support Site Active
Infoplus Web Application Maintenance

Latest Infoplus outages and incidents.

View the latest incidents for Infoplus and check for official updates:

Updates:

  • Time: April 10, 2024, 4:51 p.m.
    Status: Resolved
    Update: All servers have recovered.
  • Time: April 10, 2024, 4:46 p.m.
    Status: Identified
    Update: Infoplus Users will start being able to log back into the servers at this time though you may experience latency. We appreciate your patience.
  • Time: April 10, 2024, 4:37 p.m.
    Status: Identified
    Update: At 11:20am, our Engineering team identified an issue with our database server and are implementing a fix as of 1135am CST. Right now, if you try to log into an Infoplus site, you receive a 504 as we recover operations. We appreciate your patience.
  • Time: April 10, 2024, 4:29 p.m.
    Status: Investigating
    Update: We are investigating instability in our database. You experience 504 Gateway Errors at this time.

Updates:

  • Time: April 4, 2024, 11:24 p.m.
    Status: Resolved
    Update: FedEx's operations have returned to normal service.
  • Time: April 4, 2024, 4:22 p.m.
    Status: Investigating
    Update: FedEx's services are experiencing instability and inconsistency. Please refer to their status page for more details. We will continue to monitor and update our own as needed.

Updates:

  • Time: March 25, 2024, 8:16 p.m.
    Status: Resolved
    Update: FedEx's API activity appears to have resumed normal function.
  • Time: March 25, 2024, 2:05 p.m.
    Status: Monitoring
    Update: FedEx is showing API instability and may have inconsistent service. Please refer to their status page as needed.

Updates:

  • Time: March 14, 2024, 8:06 p.m.
    Status: Resolved
    Update: We are pleased to announce the resolution of the shipping label generation issue that some of our users experienced starting from February 26, 2024, at 17:38:43.820, which persisted until March 12, 2024, at 18:21:50.350. After a detailed investigation, our team identified that the core of the problem was related to processing delays at our partner’s, EasyPost, instance of AWS. We encountered some challenges with receiving timely updates from our partner, but through diligent monitoring and analysis, we have observed that the issue has been effectively resolved, with no further instances reported as of March 12th. In our commitment to ensuring a seamless experience for our users, we have proactively implemented additional safeguards designed to preemptively address any potential future disruptions related to label generation processing times. It’s important to note that our clients utilizing eHub services were not affected by this issue, thanks to a specialized workaround that had already been implemented by the eHub team. We want to extend our sincerest appreciation for your patience and trust as we navigated and ultimately resolved this challenge within our ecosystem. Ensuring the reliability and efficiency of your operations remains our top priority. Should you have any further concerns or require assistance, please do not hesitate to reach out to our support team. Thank you for your continued support.
  • Time: March 8, 2024, 3:40 p.m.
    Status: Investigating
    Update: We're aware of an uncommon issue sporadically occurring wherein users experience a delay in generating shipping labels when fulfilling. Our engineers are working with our partners to determine a solution. If users are stuck on a specific fulfillment process/order and are unable to ship, contact support with a list of affected shipments and their corresponding orders. Our team will remove them, allowing you to continue your operations. Note: Users using eHub will not experience this due to a workaround their team has implemented on their site. Further updates will be shared here.

Updates:

  • Time: March 5, 2024, 4:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 4, 2024, 5:11 p.m.
    Status: Investigating
    Update: FedEx is experiencing degraded performance. Please refer to their status page for further updates.

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Frequently Asked Questions - Infoplus

Is there a Infoplus outage?
The current status of Infoplus is: Under Maintenance
Where can I find the official status page of Infoplus?
The official status page for Infoplus is here
How can I get notified if Infoplus is down or experiencing an outage?
To get notified of any status changes to Infoplus, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Infoplus every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Infoplus do?
Infoplus is a cloud-based WMS tailored for small to medium-sized businesses in eCommerce, wholesale, retail, and 3PL industries.

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