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Is there an Jenji outage?

Jenji status: Systems Active

Last checked: 9 minutes ago

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Jenji outages and incidents

Outage and incident data over the last 30 days for Jenji.

There have been 0 outages or incidents for Jenji in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jenji

Outlogger tracks the status of these components for Xero:

Advisor Active
Android Active
API Active
iOS Active
Studio Active
Web Active
Advisor Active
Android Active
API Active
iOS Active
Studio Active
Vault Active
Web Active
Advisor Active
Android Active
API Active
iOS Active
Studio Active
Web Active
Component Status
Active
Advisor Active
Android Active
API Active
iOS Active
Studio Active
Web Active
Active
Advisor Active
Android Active
API Active
iOS Active
Studio Active
Vault Active
Web Active
Active
Advisor Active
Android Active
API Active
iOS Active
Studio Active
Web Active

Latest Jenji outages and incidents.

View the latest incidents for Jenji and check for official updates:

Updates:

  • Time: Feb. 1, 2023, 9:28 a.m.
    Status: Postmortem
    Update: Due to a bug in the Billing subsystem running our monthly invoicing, databases have been saturated. The bug has been fixed and traffic has gone back to normal. We are evaluating how to spot these regressions in the future without draining capacity.
  • Time: Feb. 1, 2023, 9:28 a.m.
    Status: Resolved
    Update: We're experiencing an elevated level of API latency affecting Web traffic and are currently looking into the issue.

Updates:

  • Time: July 26, 2022, 7:54 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 25, 2022, 12:21 p.m.
    Status: Identified
    Update: Dear Jenji user, our preferred partner, KPMG, is currently experiencing technical issues on its platform. Indeed, Jenji Vault, our e-archiving feature is facing an elevated level of errors in the following countries: Luxembourg, Netherlands, Belgium, UK, Poland, Austria and Germany. France and Switzerland are not affected. We are currently in contact with KPMG in order to have the latest news. KPMG will inform us as soon as the service is again available. During that time, if you e-archive, Jenji is keeping the data safely. They will be automatically synchronized as soon as the service is fully available.

Updates:

  • Time: June 13, 2022, 4:12 p.m.
    Status: Postmortem
    Update: May 25th, 9:54am - our monitoring showed elevated latency on the iOS signup API calls, in p95 and p99 latencies. Users clicking the Signup \(not Login\) button on iOS have a longer wait time than normal. May 25th, 10:02am - we identified the root cause, hitting the AWS service limit on concurrent lambda execution in this specific AWS account, making some of those calls timeout or take up to 10-15 seconds. May 25th, 10:18am - a fix has been pushed to production, the iOS signups are back to normal.
  • Time: June 13, 2022, 4:12 p.m.
    Status: Resolved
    Update: We're experiencing an elevated level of API latency affecting iOS signups and are currently looking into the issue.

Updates:

  • Time: June 13, 2022, 3:49 p.m.
    Status: Postmortem
    Update: December 28th, 7:00pm - our supplier for legal e-archiving in France deployed a security fix to prevent log4shell exploitation, and the fix wrongly flagged a large number of uploads that resulted in “Connection reset by peer \(Write failed\)“ errors. December 28th, 7:35pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-27857. December 28th, 8:04pm - the errors were acknowledged by our supplier, and work started on their end on reworking the security fix. December 30th, 2:00pm - the updated security fix was successfully deployed in production to their systems. December 30th, 11:23pm - the queued files were successfully all synced and traffic went back to normal.
  • Time: June 13, 2022, 3:45 p.m.
    Status: Resolved
    Update: We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.

Updates:

  • Time: June 13, 2022, 4:03 p.m.
    Status: Postmortem
    Update: September 6th, 13:57pm - degradation detected in the API responses of our supplier for legal e-archiving in France \(“500 Internal Server Error” and “401 Non autorisé“\). September 6th, 15:37pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-23287. September 6th, 16:05pm - the errors were acknowledged by our supplier, and work started on their end on the analysis. September 7th, 17:35pm - the queued files were successfully all synced and traffic went back to normal. September 9th, 13:59pm - our supplier increased the resources allocated to the service to prevent further outages.
  • Time: June 13, 2022, 4:02 p.m.
    Status: Resolved
    Update: We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.

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Frequently Asked Questions - Jenji

Is there a Jenji outage?
The current status of Jenji is: Systems Active
Where can I find the official status page of Jenji?
The official status page for Jenji is here
How can I get notified if Jenji is down or experiencing an outage?
To get notified of any status changes to Jenji, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jenji every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jenji do?
Expense management software powered by AI to turn your expenses into profit. Automate, centralize, and analyze all your expenses.

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