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Is there an Castlight Health outage?

Castlight Health status: Systems Active

Last checked: 6 minutes ago

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Castlight Health outages and incidents

Outage and incident data over the last 30 days for Castlight Health.

There have been 0 outages or incidents for Castlight Health in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Castlight Health

Outlogger tracks the status of these components for Xero:

Component Status

Latest Castlight Health outages and incidents.

View the latest incidents for Castlight Health and check for official updates:

Updates:

  • Time: Dec. 15, 2023, 9:54 p.m.
    Status: Resolved
    Update: The power went out at the Sandy office. Battery Backups were reflecting being overloaded and failed batteries. We were able to restart them and the power balanced. Hardware came up eventually and was checked by onsite IT team. Details logged in https://castlight.atlassian.net/browse/ITRE-161960 The impact to users was transparent as remote staff continued to answer calls and asynch messages.

Updates:

  • Time: Nov. 17, 2023, 8:39 p.m.
    Status: Resolved
    Update: This incident is resolved and providers are able to join the virtual visit sessions.
  • Time: Nov. 17, 2023, 7:46 p.m.
    Status: Monitoring
    Update: A fix has been deployed to production. We are monitoring the issue before marking it resolve.
  • Time: Nov. 17, 2023, 7:03 p.m.
    Status: Investigating
    Update: We have identified the root cause and a fix is being tested.
  • Time: Nov. 17, 2023, 6:26 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. Please work with your provider to re-schedule, or to use alternate method (phone).

Updates:

  • Time: July 19, 2023, 2:33 p.m.
    Status: Resolved
    Update: The fix was implemented and systems are back to normal.
  • Time: July 19, 2023, 10:23 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 19, 2023, 6:15 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 19, 2023, 5:29 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 19, 2023, 5:20 a.m.
    Status: Investigating
    Update: We are having downtime with Challenges, team is looking into it.

Updates:

  • Time: March 10, 2023, 5:23 p.m.
    Status: Resolved
    Update: The vendor for Misfit trackers has permanently disabled support for syncing tracker activity by API
  • Time: March 10, 2023, 11:12 a.m.
    Status: Investigating
    Update: We are currently facing issues with Misfit tracker on the Castlight app. Our team is working on resolving the issue.

Updates:

  • Time: Feb. 25, 2023, 2:21 a.m.
    Status: Resolved
    Update: Application is fully back online.
  • Time: Feb. 25, 2023, 2:02 a.m.
    Status: Monitoring
    Update: Application is back up.
  • Time: Feb. 25, 2023, 1:41 a.m.
    Status: Identified
    Update: We have identified the problem as db server related and are restoring the server.
  • Time: Feb. 25, 2023, 1:30 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Castlight Health

Is there a Castlight Health outage?
The current status of Castlight Health is: Systems Active
Where can I find the official status page of Castlight Health?
The official status page for Castlight Health is here
How can I get notified if Castlight Health is down or experiencing an outage?
To get notified of any status changes to Castlight Health, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Castlight Health every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Castlight Health do?
Simplify healthcare complexities and guide members to better health and wellbeing with a proven, effective service.

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