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Is there an Jira Product Discovery outage?

Jira Product Discovery status: Systems Active

Last checked: 5 minutes ago

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Jira Product Discovery outages and incidents

Outage and incident data over the last 30 days for Jira Product Discovery.

There have been 3 outages or incidents for Jira Product Discovery in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Product Discovery

Outlogger tracks the status of these components for Xero:

Add/view data points ("Capture") Active
Create and delete fields Active
Open projects Active
Component Status
Add/view data points ("Capture") Active
Create and delete fields Active
Open projects Active

Latest Jira Product Discovery outages and incidents.

View the latest incidents for Jira Product Discovery and check for official updates:

Updates:

  • Time: June 4, 2024, 12:35 a.m.
    Status: Resolved
    Update: Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.
  • Time: June 3, 2024, 11:11 p.m.
    Status: Identified
    Update: We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: April 3, 2024, 10:22 a.m.
    Status: Resolved
    Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.
  • Time: April 3, 2024, 9:50 a.m.
    Status: Identified
    Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Updates:

  • Time: April 3, 2024, 10:22 a.m.
    Status: Resolved
    Update: Between 6:30 AM UTC to 9:50 AM UTC, we experienced failures in accessing some features from the Admin Portal. The issue has been resolved and the service is operating normally.
  • Time: April 3, 2024, 9:50 a.m.
    Status: Identified
    Update: We are investigating an issue causing failures in accessing some features from the Admin Portal, which is impacting some of our Cloud customers. We have identified the root cause and anticipate recovery shortly.

Updates:

  • Time: March 6, 2024, 4:51 a.m.
    Status: Resolved
    Update: All the impacted customers have been contacted and all the impacted rules have been fixed. We are now marking this issue as resolved.
  • Time: March 1, 2024, 2:51 p.m.
    Status: Identified
    Update: We have successfully restored the majority of automation rules that were affected, but we are currently in the process of manually fixing the remaining ones. Our support team will be contacting the customers impacted by this issue to proceed with resolving their cases.
  • Time: March 1, 2024, 3:17 a.m.
    Status: Identified
    Update: This issue has been mitigated, and we have restored the majority of automation rules that were affected. Those rules are working as normal, including the rules that had not been modified in the last 48 hours and the rules created after the incident. The remaining rules that haven't yet been restored are cases where customers have manually updated the rules after the incident happened. We are proceeding with caution to avoid overwriting these changes.
  • Time: Feb. 29, 2024, 5:30 p.m.
    Status: Identified
    Update: We are continuously working on restoring the affected automation rules configuration data. At the moment the majority of the impact has already been mitigated and the team is currently focusing on a few specific outstanding scenarios. We will continue to update you as we progress.
  • Time: Feb. 29, 2024, 3:20 p.m.
    Status: Identified
    Update: We are currently working on restoring the lost automation rules configuration data. The email notifications related to the automation will be addressed upon restoring the lost data. Customers can update the configurations with the Automation rules themselves, and our fix will not override those changes. We will share further updates as we progress.
  • Time: Feb. 29, 2024, 10:54 a.m.
    Status: Identified
    Update: We have identified the root cause and we are currently working on deploying fix to restore any lost configuration/rules. Next update will be provided in an hour.
  • Time: Feb. 29, 2024, 9:23 a.m.
    Status: Investigating
    Update: We continue to investigate the issue with the Automation rules losing configuration data that is impacting certain cloud products. We are actively working to resolve this issue as quickly as possible.
  • Time: Feb. 29, 2024, 8:23 a.m.
    Status: Investigating
    Update: We are investigating an issue with the Automation rules losing configuration data that is impacting some of the Cloud products. We are actively working to resolve this issue as quickly as possible.

Updates:

  • Time: March 6, 2024, 4:51 a.m.
    Status: Resolved
    Update: All the impacted customers have been contacted and all the impacted rules have been fixed. We are now marking this issue as resolved.
  • Time: March 1, 2024, 2:51 p.m.
    Status: Identified
    Update: We have successfully restored the majority of automation rules that were affected, but we are currently in the process of manually fixing the remaining ones. Our support team will be contacting the customers impacted by this issue to proceed with resolving their cases.
  • Time: March 1, 2024, 3:17 a.m.
    Status: Identified
    Update: This issue has been mitigated, and we have restored the majority of automation rules that were affected. Those rules are working as normal, including the rules that had not been modified in the last 48 hours and the rules created after the incident. The remaining rules that haven't yet been restored are cases where customers have manually updated the rules after the incident happened. We are proceeding with caution to avoid overwriting these changes.
  • Time: Feb. 29, 2024, 5:30 p.m.
    Status: Identified
    Update: We are continuously working on restoring the affected automation rules configuration data. At the moment the majority of the impact has already been mitigated and the team is currently focusing on a few specific outstanding scenarios. We will continue to update you as we progress.
  • Time: Feb. 29, 2024, 3:20 p.m.
    Status: Identified
    Update: We are currently working on restoring the lost automation rules configuration data. The email notifications related to the automation will be addressed upon restoring the lost data. Customers can update the configurations with the Automation rules themselves, and our fix will not override those changes. We will share further updates as we progress.
  • Time: Feb. 29, 2024, 10:54 a.m.
    Status: Identified
    Update: We have identified the root cause and we are currently working on deploying fix to restore any lost configuration/rules. Next update will be provided in an hour.
  • Time: Feb. 29, 2024, 9:23 a.m.
    Status: Investigating
    Update: We continue to investigate the issue with the Automation rules losing configuration data that is impacting certain cloud products. We are actively working to resolve this issue as quickly as possible.
  • Time: Feb. 29, 2024, 8:23 a.m.
    Status: Investigating
    Update: We are investigating an issue with the Automation rules losing configuration data that is impacting some of the Cloud products. We are actively working to resolve this issue as quickly as possible.

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Frequently Asked Questions - Jira Product Discovery

Is there a Jira Product Discovery outage?
The current status of Jira Product Discovery is: Systems Active
Where can I find the official status page of Jira Product Discovery?
The official status page for Jira Product Discovery is here
How can I get notified if Jira Product Discovery is down or experiencing an outage?
To get notified of any status changes to Jira Product Discovery, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Product Discovery every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Product Discovery do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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