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Is there an Jira Service Management outage?

Jira Service Management status: Systems Active

Last checked: 5 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 7 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: July 22, 2024, 5:41 a.m.
    Status: Resolved
    Update: Between 12:57 AM UTC to 05:07 AM UTC, some customers experienced being redirected to the projects list page or the JSM chat configuration page for Jira Service Management, Jira, and Atlassian Developer. The root cause was a change to front end code to introduce new routing rules for JSM chat. These rules conflicted with rules created for Connect app configuration, and this caused request to app configuration to be routed to the incorrect page. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
  • Time: July 22, 2024, 5:13 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the problem that was causing clicks on application configuration to be redirected to either the projects list or the JSM Chat configuration page and have mitigated the problem. We are now monitoring closely.
  • Time: July 22, 2024, 2:09 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue affecting clicking on application configuration for Jira Service Management, Jira, and Atlassian Developer. We have identified that it also impacts Jira Service Management and are reviewing the fix, service should be restored shortly.
  • Time: July 22, 2024, 2:09 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue affecting clicking on application configuration for Jira Service Management, Jira, and Atlassian Developer. We have identified that it also impacts Jira Service Management and are reviewing the fix, service should be restored shortly.

Updates:

  • Time: July 10, 2024, 8:54 a.m.
    Status: Resolved
    Update: Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.
  • Time: July 10, 2024, 1:06 a.m.
    Status: Identified
    Update: We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identified the root cause.
  • Time: July 10, 2024, 12:49 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors whilst sending Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: July 10, 2024, 8:54 a.m.
    Status: Resolved
    Update: Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.
  • Time: July 10, 2024, 1:06 a.m.
    Status: Identified
    Update: We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identified the root cause.
  • Time: July 10, 2024, 12:49 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors whilst sending Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: July 4, 2024, 12:43 a.m.
    Status: Resolved
    Update: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced issue creation and project for Jira Service Managements. The issue has been resolved and the service is operating normally.
  • Time: July 3, 2024, 10:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 3, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  • Time: July 3, 2024, 8:51 p.m.
    Status: Investigating
    Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: July 4, 2024, 12:43 a.m.
    Status: Resolved
    Update: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced issue creation and project for Jira Service Managements. The issue has been resolved and the service is operating normally.
  • Time: July 3, 2024, 10:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 3, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  • Time: July 3, 2024, 8:51 p.m.
    Status: Investigating
    Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Systems Active
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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