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Is there an Jira Service Management outage?

Jira Service Management status: Minor Outage

Last checked: a minute ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 7 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: July 4, 2024, 12:43 a.m.
    Status: Resolved
    Update: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced issue creation and project for Jira Service Managements. The issue has been resolved and the service is operating normally.
  • Time: July 3, 2024, 10:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 3, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  • Time: July 3, 2024, 8:51 p.m.
    Status: Investigating
    Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: June 25, 2024, 4:57 p.m.
    Status: Resolved
    Update: Between 11:30 UTC and 16:37 UTC, some customers experienced significant latency issues with Assets for Jira Service Management. We have deployed a fix to address the issue and confirmed that the affected services have returned to normal operation. The issue has been successfully resolved, and the service is operating normally.
  • Time: June 25, 2024, 4:17 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the slow performance on Assets and have mitigated the problem. We are now monitoring closely.
  • Time: June 25, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Jira Service Management Cloud - Assets customers. We will provide more details within the next hour.

Updates:

  • Time: June 25, 2024, 4:57 p.m.
    Status: Resolved
    Update: Between 11:30 UTC and 16:37 UTC, some customers experienced significant latency issues with Assets for Jira Service Management. We have deployed a fix to address the issue and confirmed that the affected services have returned to normal operation. The issue has been successfully resolved, and the service is operating normally.
  • Time: June 25, 2024, 4:17 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the slow performance on Assets and have mitigated the problem. We are now monitoring closely.
  • Time: June 25, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for some Jira Service Management Cloud - Assets customers. We will provide more details within the next hour.

Updates:

  • Time: June 21, 2024, 9:08 a.m.
    Status: Resolved
    Update: Between <01:15 UTC> to <08:03 UTC>, the copy production data to sandbox was unavailable for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: June 21, 2024, 6:06 a.m.
    Status: Identified
    Update: We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.

Updates:

  • Time: June 21, 2024, 9:08 a.m.
    Status: Resolved
    Update: Between <01:15 UTC> to <08:03 UTC>, the copy production data to sandbox was unavailable for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: June 21, 2024, 6:06 a.m.
    Status: Identified
    Update: We are investigating reports that the option to copy production data to the sandbox is not available. We have identified the root cause and are rolling out the fix.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Minor Outage
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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