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Is there an Jira Service Management outage?

Jira Service Management status: Minor Outage

Last checked: 5 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 9 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: May 30, 2024, 8:26 a.m.
    Status: Resolved
    Update: Between 06:11 UTC and 07:00 UTC, some customers experienced intermittent problems with issue search for Jira Cloud customers. We have deployed a fix to mitigate the issue and have verified that the services have recovered
  • Time: May 30, 2024, 7:37 a.m.
    Status: Investigating
    Update: We are investigating an intermittent problem with issue search and saved filters that is impacting some Jira Cloud customers. We will provide more details within the next hour

Updates:

  • Time: May 22, 2024, 10:11 a.m.
    Status: Resolved
    Update: Some customer have experienced authorisation issues with Jira incoming mail Microsoft mail handlers when re-authorising or creating a new mail handler. The issue has been resolved and the service is operating normally now.
  • Time: May 22, 2024, 1:49 a.m.
    Status: Identified
    Update: Some customers are experiencing an authorisation issue with Jira incoming mail Microsoft mail handlers when re-authorising or creating a new mail handler. We are working through this issue with Microsoft and expect some delays. When a fix is delivered, all the mail will be processed and issues subsequently created.

Updates:

  • Time: May 22, 2024, 10:11 a.m.
    Status: Resolved
    Update: Some customer have experienced authorisation issues with Jira incoming mail Microsoft mail handlers when re-authorising or creating a new mail handler. The issue has been resolved and the service is operating normally now.
  • Time: May 22, 2024, 1:49 a.m.
    Status: Identified
    Update: Some customers are experiencing an authorisation issue with Jira incoming mail Microsoft mail handlers when re-authorising or creating a new mail handler. We are working through this issue with Microsoft and expect some delays. When a fix is delivered, all the mail will be processed and issues subsequently created.

Updates:

  • Time: May 15, 2024, 4:44 a.m.
    Status: Resolved
    Update: Between 3:10 AM UTC and 3:50 AM UTC, some customers encountered an issue with text fields in Jira Cloud. The issue reoccurred because the previous mitigation put in place for a similar issue was not deployed properly. These issues have been resolved, and the service is now operating normally.
  • Time: May 15, 2024, 3:58 a.m.
    Status: Investigating
    Update: We are currently mitigating the issue of text fields impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour. We will provide more details within the next hour.

Updates:

  • Time: May 15, 2024, 4:44 a.m.
    Status: Resolved
    Update: Between 3:10 AM UTC and 3:50 AM UTC, some customers encountered an issue with text fields in Jira Cloud. The issue reoccurred because the previous mitigation put in place for a similar issue was not deployed properly. These issues have been resolved, and the service is now operating normally.
  • Time: May 15, 2024, 3:58 a.m.
    Status: Investigating
    Update: We are currently mitigating the issue of text fields impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour. We will provide more details within the next hour.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Minor Outage
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.