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Is there an Jira Service Management outage?

Jira Service Management status: Minor Outage

Last checked: 4 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 9 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Performance Issues
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: May 14, 2024, 3:30 a.m.
    Status: Resolved
    Update: Between 2024-05-13 11:30 PM UTC and 2024-05-14 2:30 AM UTC, we experienced an issue with text fields that affected Jira Cloud customers. The issue has been resolved and the service is now operating normally.
  • Time: May 14, 2024, 3:10 a.m.
    Status: Monitoring
    Update: We have identified the root cause of this issue and have successfully deployed the fix. We are now monitoring this closely and will provide further updates within the next hour.
  • Time: May 14, 2024, 1:01 a.m.
    Status: Investigating
    Update: We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: May 14, 2024, 3:30 a.m.
    Status: Resolved
    Update: Between 2024-05-13 11:30 PM UTC and 2024-05-14 2:30 AM UTC, we experienced an issue with text fields that affected Jira Cloud customers. The issue has been resolved and the service is now operating normally.
  • Time: May 14, 2024, 3:10 a.m.
    Status: Monitoring
    Update: We have identified the root cause of this issue and have successfully deployed the fix. We are now monitoring this closely and will provide further updates within the next hour.
  • Time: May 14, 2024, 1:01 a.m.
    Status: Investigating
    Update: We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: May 13, 2024, 5:47 a.m.
    Status: Resolved
    Update: Between 12:40 AM and 2:15 AM UTC, we experienced a decrease in functionality that prevented the loading of Assets Objects in Jira Service Management. The issue has been resolved and the service is now operating normally.
  • Time: May 13, 2024, 2:46 a.m.
    Status: Monitoring
    Update: We have mitigated the issue that prevented Asset Objects from loading and we are now monitoring this closely.
  • Time: May 13, 2024, 2:18 a.m.
    Status: Investigating
    Update: We are investigating reports of Assets Objects not loading for some Jira Service Management Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: May 13, 2024, 5:47 a.m.
    Status: Resolved
    Update: Between 12:40 AM and 2:15 AM UTC, we experienced a decrease in functionality that prevented the loading of Assets Objects in Jira Service Management. The issue has been resolved and the service is now operating normally.
  • Time: May 13, 2024, 2:46 a.m.
    Status: Monitoring
    Update: We have mitigated the issue that prevented Asset Objects from loading and we are now monitoring this closely.
  • Time: May 13, 2024, 2:18 a.m.
    Status: Investigating
    Update: We are investigating reports of Assets Objects not loading for some Jira Service Management Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: May 10, 2024, 9:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 10, 2024, 9:42 a.m.
    Status: Monitoring
    Update: Between 07:06am UTC to 07:56am UTC, we experienced degraded functionality for Automation rules in Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally. Some events during that period have not triggered the execution of Automation rules. Other events did trigger the execution of Automation rules as expected, but with a delay of several minutes.
  • Time: May 10, 2024, 8:31 a.m.
    Status: Monitoring
    Update: We are investigating cases of degraded performance for Automation rules for some Confluence, Jira Work Management, Jira Service Management, and Jira Software Cloud customers. Some events have not timely triggered Automation rules today between 8:06am UTC and 8:51am UTC. We believe the rules are being triggered normally now.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Minor Outage
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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