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Is there an Jira Service Management outage?

Jira Service Management status: Systems Active

Last checked: 9 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 9 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: Oct. 29, 2024, 7:03 p.m.
    Status: Resolved
    Update: Between 2:00 PM UTC and 6:26 PM UTC, we experienced intermittent issues while submitting tickets using a custom Microsoft Account for Jira Service Management. The issue has been resolved, and the service is operating normally. The service is recovering and some customers may experience delays in ticket updates.
  • Time: Oct. 29, 2024, 3:40 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some customers are intermittently unable to create tickets via a custom Microsoft Account. The team is currently investigating the issue.

Updates:

  • Time: Oct. 29, 2024, 10:25 a.m.
    Status: Resolved
    Update: Between 07:30 UTC to 09:X30 UTC, we experienced issues with user mentions for Confluence, and Team fields and User Picker in Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
  • Time: Oct. 29, 2024, 9:43 a.m.
    Status: Investigating
    Update: We are investigating issues with Team Fields, which does not provide existing options to be updated, and also User Picker functionality not working. We will provide updates here soon.

Updates:

  • Time: Oct. 23, 2024, 5:49 p.m.
    Status: Resolved
    Update: Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning and user management actions at Atlassian Cloud, causing a delay in performing actions related to these two topics. We have identified the root cause and the issue has been mitigated.

Updates:

  • Time: Oct. 23, 2024, 5:22 p.m.
    Status: Resolved
    Update: Between 23-Oct 02:20 PM UTC and 23-Oct 02:50 PM UTC, we experienced an issue with customers not being able to access the portal page for Jira Service Management. The issue has been resolved and the service is operating normally. We are still investigating the root cause of this problem.

Updates:

  • Time: Oct. 23, 2024, 1:59 a.m.
    Status: Resolved
    Update: Between 22-10-2024 10:58 PM UTC and 23-10-2024 01:21 AM UTC, we experienced an issue with users not being able to drag and drop attachments to the Issue View for Jira Service Management. The issue has been resolved, and the service is operating normally.
  • Time: Oct. 23, 2024, 1:40 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 23, 2024, 1:37 a.m.
    Status: Monitoring
    Update: The problem has been identified and resolved. If you continue to experience this problem, you may need to refresh the page for the fix to take effect.
  • Time: Oct. 23, 2024, 12:01 a.m.
    Status: Investigating
    Update: We are currently investigating errors observed when saving comments with attachments impacting Jira Service Management. The error appears when the attachment is dragged and dropped into the comment editor. As a workaround, please use the Media Attach tool in the Editor to upload attachments. The team is continuing to investigate and will update in the next hour.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Systems Active
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.