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Is there an Jira Service Management outage?

Jira Service Management status: Systems Active

Last checked: 3 minutes ago

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Jira Service Management outages and incidents

Outage and incident data over the last 30 days for Jira Service Management.

There have been 7 outages or incidents for Jira Service Management in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Jira Service Management

Outlogger tracks the status of these components for Xero:

Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active
Component Status
Assist Active
Authentication and User Management Active
Automation for Jira Active
Jira Service Management Email Requests Active
Jira Service Management Web Active
Opsgenie Alert Flow Active
Opsgenie Alert Flow Active
Opsgenie Incident Flow Active
Opsgenie Incident Flow Active
Purchasing & Licensing Active
Service Portal Active
Signup Active

Latest Jira Service Management outages and incidents.

View the latest incidents for Jira Service Management and check for official updates:

Updates:

  • Time: Oct. 8, 2024, 6:56 a.m.
    Status: Resolved
    Update: Between 6 AM UTC to 10 AM UTC on October 7th, we experienced issues with automation rules and scheduled rules for Confluence, Jira Work Management, Jira Service Management, and Jira. We have implemented and monitored the fix, and the issue has been resolved. The service is operating normally.
  • Time: Oct. 7, 2024, 11:42 a.m.
    Status: Monitoring
    Update: We are observing a recovery on our monitoring dashboards. The affected rules will be executed in the next few hours, if they haven't been processed already. We will keep monitoring the situation during this time before marking the incident as 'Resolved'.
  • Time: Oct. 7, 2024, 10:31 a.m.
    Status: Identified
    Update: We identified that automation rules running between 6 AM UTC and 10 AM UTC may have been impacted by the incident. Additionally, all scheduled rules during this window were affected. We have taken action to mitigate this issue, and we are currently working on recovery. We know what the fix is and are implementing it now. The affected rules will run once the fix is applied.
  • Time: Oct. 7, 2024, 10:10 a.m.
    Status: Investigating
    Update: We are investigating issues with scheduled automated rules and will provide updates here soon.

Updates:

  • Time: Oct. 7, 2024, 9:20 a.m.
    Status: Resolved
    Update: We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/. We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.
  • Time: Oct. 7, 2024, 6:26 a.m.
    Status: Investigating
    Update: We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: Oct. 3, 2024, 6:04 a.m.
    Status: Resolved
    Update: The issue has been resolved and the service is now operating normally.
  • Time: Oct. 3, 2024, 2:49 a.m.
    Status: Investigating
    Update: Some customers may be experiencing an error showing on the project sidebar, which is impacting their ability to navigate within the project. We have started to investigate the issue and will provide further updates.

Updates:

  • Time: Sept. 30, 2024, 5:15 p.m.
    Status: Resolved
    Update: Between 07:55 UTC to 17:10 UTC, we experienced errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. The issue has been resolved and the service is operating normally.
  • Time: Sept. 30, 2024, 4:54 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the errors for specific status changes in Jira Service Management and Jira Cloud using the Safari browser. We are now monitoring closely.
  • Time: Sept. 30, 2024, 11:55 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors for specific status changes in Jira Service Management and Jira Cloud customers using the Safari browser which are reflected by the display of the error: Unable to update status. Check your network connection and try reloading the problem. If possible, please use an alternative browser, such as Chrome or Firefox, as a temporary workaround. We will provide more details once we identify the root cause.

Updates:

  • Time: Sept. 26, 2024, 9:50 p.m.
    Status: Resolved
    Update: On 2024-09-26 16:03 UTC we identified a temporary outage with Jira Service Management products. As of 2024-09-26 17:30 UTC all affected products are now back online and no further impact has been observed.
  • Time: Sept. 26, 2024, 6:26 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the assets and schemas loading issue and our systems are recovering considerably. We are now monitoring this closely.
  • Time: Sept. 26, 2024, 4:46 p.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors for some Jira Service Management Cloud customers, while loading assets objects and schemas. We will provide more details once we identify the root cause.

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Frequently Asked Questions - Jira Service Management

Is there a Jira Service Management outage?
The current status of Jira Service Management is: Systems Active
Where can I find the official status page of Jira Service Management?
The official status page for Jira Service Management is here
How can I get notified if Jira Service Management is down or experiencing an outage?
To get notified of any status changes to Jira Service Management, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Jira Service Management every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Jira Service Management do?
This service allows users to manage customer insights and product ideas, create roadmaps, and develop impactful products using Jira.

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