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Is there an JustiFi outage?

JustiFi status: Systems Active

Last checked: 7 minutes ago

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JustiFi outages and incidents

Outage and incident data over the last 30 days for JustiFi.

There have been 1 outages or incidents for JustiFi in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JustiFi

Outlogger tracks the status of these components for Xero:

Checkout API Active
Entities API Active
Payments API Active
Component Status
Checkout API Active
Entities API Active
Payments API Active

Latest JustiFi outages and incidents.

View the latest incidents for JustiFi and check for official updates:

Updates:

  • Time: Nov. 7, 2024, 7:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2024, 7:34 p.m.
    Status: Monitoring
    Update: We will monitor the transactions through our provider bank and reach out if needed for other follow ups.
  • Time: Nov. 7, 2024, 7:29 p.m.
    Status: Monitoring
    Update: We have initiated reversal/debit transfer requests for the double payouts which occurred on 11/6.
  • Time: Nov. 7, 2024, 7 p.m.
    Status: Monitoring
    Update: We have initiated reversal/debit transfer requests for the double payouts which occurred on 11/4.
  • Time: Nov. 7, 2024, 2:54 p.m.
    Status: Monitoring
    Update: We have released the change to our payout system to ensure this duplicate issue will not occur again. We are working with our provider bank this morning to reverse the duplicate payout transactions from 11/4 and 11/6, and will provide an update when that is complete.
  • Time: Nov. 7, 2024, 2:59 a.m.
    Status: Monitoring
    Update: We have identified an issue with our payout system which caused several payouts to be paid in duplicate on 11/4 and 11/6. The issue will be resolved before the next payout cycle and we will be initiating transfers to return the duplicate payouts.

Updates:

  • Time: Aug. 9, 2024, 8:30 p.m.
    Status: Postmortem
    Update: On Aug 8th 2024 we received a notification advising of several payouts that had failed, this prompted a discussion during stand-up and we found out that 38 payouts failed due to an issue with the provider bank API. The SVB API support team did provide confirmation that they had issues that caused the failures on Aug 6th, we are still investigating because our payouts went out on Aug 7th. As a secondary measure, we have reduced the concurrent use of the provider bank API to be single threaded, so see if our increased volume of payouts was a factor. ‌ We are still working with the provider bank to ensure this incident will not occur again and will provide a further update when we receive confirmation from them.
  • Time: Aug. 9, 2024, 8:29 p.m.
    Status: Resolved
    Update: An issue with our Payout provider bank caused 38 payouts to fail due to validation error. This error was not correct, and the provider bank API team told us that the issue has since been resolved by their development team. We are working with the provider bank to ensure this solution is correct.

Updates:

  • Time: July 19, 2024, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 2:51 p.m.
    Status: Identified
    Update: We are currently experiencing degraded performance due to a global issue with Crowdstrike. This issue is affecting our ability to complete the underwriting of merchants. Additionally, our Verifone Card Terminals may experience intermittent issues processing payments. We are actively monitoring the situation and working closely with our partners to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Updates:

  • Time: June 18, 2024, 2:48 p.m.
    Status: Postmortem
    Update: ## Postmortem report `On June 3, 10.56 am CDT the JustiFi platform started to experience delayed responses due to ` `heavy load slowing down database access. We also received notifications from customers` `about the delays in API responses.` `At 11.23 am CDT the JustiFi status page was updated to Performance issues due to heavy load.` `The engineering team investigated the problem and started working on multiple improvements.` `At 11.54 am CDT the status page was updated with information about performance` `improvements.` `The team deployed improvements to database queries and increased the processing capacity` `to account for the larger volume.` `At 1.12 pm CDT the status page was updated to monitoring and at 1.13 pm CDT to resolved.` ` Since the incident several more performance optimizations have been made.`
  • Time: June 3, 2024, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 3, 2024, 6:12 p.m.
    Status: Monitoring
    Update: A fix was implemented and we are monitoring the results
  • Time: June 3, 2024, 4:54 p.m.
    Status: Investigating
    Update: We are adding performance improvements on our payments list API
  • Time: June 3, 2024, 4:23 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our payments related APIs.

Updates:

  • Time: Oct. 30, 2023, 8:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2023, 8:36 p.m.
    Status: Monitoring
    Update: Cloudfare has identified and is resolving the issue which impacted our downstream auth provider (https://www.cloudflarestatus.com/).
  • Time: Oct. 30, 2023, 8:24 p.m.
    Status: Identified
    Update: We have identified the issue as an issue with our Authorization provider, which seems to be related to an outage with Cloudflare: https://www.cloudflarestatus.com/, we currently are waiting on a resolution with their service.

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Frequently Asked Questions - JustiFi

Is there a JustiFi outage?
The current status of JustiFi is: Systems Active
Where can I find the official status page of JustiFi?
The official status page for JustiFi is here
How can I get notified if JustiFi is down or experiencing an outage?
To get notified of any status changes to JustiFi, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JustiFi every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JustiFi do?
JustiFi offers embedded payments and finance solutions for Vertical SaaS platforms to participate in funds flow economics.

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