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Is there an Kentik SaaS US Cluster outage?

Kentik SaaS US Cluster status: Systems Active

Last checked: 8 minutes ago

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Kentik SaaS US Cluster outages and incidents

Outage and incident data over the last 30 days for Kentik SaaS US Cluster.

There have been 1 outages or incidents for Kentik SaaS US Cluster in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kentik SaaS US Cluster

Outlogger tracks the status of these components for Xero:

Alerting and Mitigation Services Active
Flow Ingest Active
NMS Active
Notifications Active
Query Active
REST API Active
Web Portal Active
BGP Monitoring and Alerting Active
BGP Peering and Enrichment Active
AWS Ingest Active
Azure Ingest Active
GCP Ingest Active
Synthetics Alerting Active
Synthetics Ingest Active
Component Status
Alerting and Mitigation Services Active
Flow Ingest Active
NMS Active
Notifications Active
Query Active
REST API Active
Web Portal Active
Active
BGP Monitoring and Alerting Active
BGP Peering and Enrichment Active
Active
AWS Ingest Active
Azure Ingest Active
GCP Ingest Active
Active
Synthetics Alerting Active
Synthetics Ingest Active

Latest Kentik SaaS US Cluster outages and incidents.

View the latest incidents for Kentik SaaS US Cluster and check for official updates:

Updates:

  • Time: Nov. 15, 2022, 11:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2022, 7:57 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are watching the situation closely.
  • Time: Nov. 15, 2022, 7:50 p.m.
    Status: Investigating
    Update: Database issues are affecting portal and query performance. Users will experience timeouts while logging in. Most API calls and queries will also be affected.

Updates:

  • Time: Nov. 11, 2022, 11:12 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2022, 3:51 a.m.
    Status: Monitoring
    Update: We have implemented a partial fix and are closely monitoring the situation. A small percentage of queries may continue to time out while we continue to patch the issue.
  • Time: Nov. 11, 2022, 2:34 a.m.
    Status: Identified
    Update: We have identified the issue and are working on a fix.
  • Time: Nov. 10, 2022, 11:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate the root cause of the issue.
  • Time: Nov. 10, 2022, 10:14 p.m.
    Status: Investigating
    Update: We experiencing metadata database issues that will affect user experience and query times.

Updates:

  • Time: Nov. 11, 2022, 11:12 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2022, 3:51 a.m.
    Status: Monitoring
    Update: We have implemented a partial fix and are closely monitoring the situation. A small percentage of queries may continue to time out while we continue to patch the issue.
  • Time: Nov. 11, 2022, 2:34 a.m.
    Status: Identified
    Update: We have identified the issue and are working on a fix.
  • Time: Nov. 10, 2022, 11:55 p.m.
    Status: Investigating
    Update: We are continuing to investigate the root cause of the issue.
  • Time: Nov. 10, 2022, 10:14 p.m.
    Status: Investigating
    Update: We experiencing metadata database issues that will affect user experience and query times.

Updates:

  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Postmortem
    Update: **ROOT CAUSE** A flow ingest code update was applied in this cluster around 23:00 UTC that caused our hot restart logic to put all agent-based ingest over https into a 10 minute hold down period. We immediately rolled back when we saw the drops in flow, which caused an additional 10 minute hold down period, after which our ingest capabilities returned to nominal state. **RESOLUTION** The offending bug in our hot restart logic has been resolved and will not recur in future ingest updates.
  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Monitoring
    Update: The rollback is complete and we are continuing to monitor.
  • Time: Oct. 25, 2022, 4:51 p.m.
    Status: Identified
    Update: Beginning at approximately 23:00 UTC, Kentik engineering rolled out a new ingest layer update and all agent-based ingest was adversely affected. We are rolling back.

Updates:

  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Postmortem
    Update: **ROOT CAUSE** A flow ingest code update was applied in this cluster around 23:00 UTC that caused our hot restart logic to put all agent-based ingest over https into a 10 minute hold down period. We immediately rolled back when we saw the drops in flow, which caused an additional 10 minute hold down period, after which our ingest capabilities returned to nominal state. **RESOLUTION** The offending bug in our hot restart logic has been resolved and will not recur in future ingest updates.
  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2022, 4:52 p.m.
    Status: Monitoring
    Update: The rollback is complete and we are continuing to monitor.
  • Time: Oct. 25, 2022, 4:51 p.m.
    Status: Identified
    Update: Beginning at approximately 23:00 UTC, Kentik engineering rolled out a new ingest layer update and all agent-based ingest was adversely affected. We are rolling back.

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Frequently Asked Questions - Kentik SaaS US Cluster

Is there a Kentik SaaS US Cluster outage?
The current status of Kentik SaaS US Cluster is: Systems Active
Where can I find the official status page of Kentik SaaS US Cluster?
The official status page for Kentik SaaS US Cluster is here
How can I get notified if Kentik SaaS US Cluster is down or experiencing an outage?
To get notified of any status changes to Kentik SaaS US Cluster, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kentik SaaS US Cluster every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kentik SaaS US Cluster do?
Kentik provides network observability solutions to enhance network performance, security, and diagnostics through traffic monitoring, routing, synthetic testing, and cloud integration.

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