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Is there an Kentik SaaS US Cluster outage?

Kentik SaaS US Cluster status: Systems Active

Last checked: 53 seconds ago

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Kentik SaaS US Cluster outages and incidents

Outage and incident data over the last 30 days for Kentik SaaS US Cluster.

There have been 1 outages or incidents for Kentik SaaS US Cluster in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kentik SaaS US Cluster

Outlogger tracks the status of these components for Xero:

Alerting and Mitigation Services Active
Flow Ingest Active
NMS Active
Notifications Active
Query Active
REST API Active
Web Portal Active
BGP Monitoring and Alerting Active
BGP Peering and Enrichment Active
AWS Ingest Active
Azure Ingest Active
GCP Ingest Active
Synthetics Alerting Active
Synthetics Ingest Active
Component Status
Alerting and Mitigation Services Active
Flow Ingest Active
NMS Active
Notifications Active
Query Active
REST API Active
Web Portal Active
Active
BGP Monitoring and Alerting Active
BGP Peering and Enrichment Active
Active
AWS Ingest Active
Azure Ingest Active
GCP Ingest Active
Active
Synthetics Alerting Active
Synthetics Ingest Active

Latest Kentik SaaS US Cluster outages and incidents.

View the latest incidents for Kentik SaaS US Cluster and check for official updates:

Updates:

  • Time: Oct. 7, 2022, 4:52 p.m.
    Status: Postmortem
    Update: **ROOT CAUSE** This incident was caused by a software bug in query cancellation that caused our query engine to become unresponsive.  **RESOLUTION** Internal alerting notified our teams of this issue and we immediately rolled out a fix later in the day.
  • Time: July 8, 2022, 6:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2022, 4 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 8, 2022, 3:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are closely monitoring system health.
  • Time: July 8, 2022, 3:44 p.m.
    Status: Identified
    Update: A subset of Kentik Portal sessions are experiencing failed KDE queries with 5xx errors.

Updates:

  • Time: June 23, 2022, 11:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2022, 9:31 p.m.
    Status: Monitoring
    Update: All systems are stabilized and we are continuing to monitor for the next few hours.
  • Time: June 23, 2022, 7:21 p.m.
    Status: Monitoring
    Update: BGP telemetry has been fully restored and we are continuing to monitor all systems and services.
  • Time: June 23, 2022, 7:21 p.m.
    Status: Monitoring
    Update: v6 BGP telemetry has been restored
  • Time: June 23, 2022, 7:19 p.m.
    Status: Monitoring
    Update: During stabilization, we had to restart some services, resulting in another 10 minute drop in connectivity from approximately 1750UTC to 1800 UTC. Connectivity should be stable now and we are continuing to monitor. BGP telemetry remains down and we are working to restore.
  • Time: June 23, 2022, 7:17 p.m.
    Status: Identified
    Update: General connectivity for portal, APIs, and ingest has been restored and we are continuing to monitor and work to stabilize the platform. BGP sessions remain down.
  • Time: June 23, 2022, 7:15 p.m.
    Status: Identified
    Update: The issue has been identified and we are working to resolve it.
  • Time: June 23, 2022, 7:14 p.m.
    Status: Investigating
    Update: Access to web portal, APIs, ingest, and bgp peering have been affected.

Updates:

  • Time: June 23, 2022, 11:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2022, 9:31 p.m.
    Status: Monitoring
    Update: All systems are stabilized and we are continuing to monitor for the next few hours.
  • Time: June 23, 2022, 7:21 p.m.
    Status: Monitoring
    Update: BGP telemetry has been fully restored and we are continuing to monitor all systems and services.
  • Time: June 23, 2022, 7:21 p.m.
    Status: Monitoring
    Update: v6 BGP telemetry has been restored
  • Time: June 23, 2022, 7:19 p.m.
    Status: Monitoring
    Update: During stabilization, we had to restart some services, resulting in another 10 minute drop in connectivity from approximately 1750UTC to 1800 UTC. Connectivity should be stable now and we are continuing to monitor. BGP telemetry remains down and we are working to restore.
  • Time: June 23, 2022, 7:17 p.m.
    Status: Identified
    Update: General connectivity for portal, APIs, and ingest has been restored and we are continuing to monitor and work to stabilize the platform. BGP sessions remain down.
  • Time: June 23, 2022, 7:15 p.m.
    Status: Identified
    Update: The issue has been identified and we are working to resolve it.
  • Time: June 23, 2022, 7:14 p.m.
    Status: Investigating
    Update: Access to web portal, APIs, ingest, and bgp peering have been affected.

Updates:

  • Time: May 4, 2022, 8:32 p.m.
    Status: Resolved
    Update: This incident has been fully resolved.
  • Time: May 4, 2022, 8:32 p.m.
    Status: Resolved
    Update: This incident has been fully resolved.
  • Time: May 4, 2022, 5:13 p.m.
    Status: Monitoring
    Update: We have identified and remediated the issue; we will continue to monitor and update shortly.
  • Time: May 4, 2022, 5:13 p.m.
    Status: Monitoring
    Update: We have identified and remediated the issue; we will continue to monitor and update shortly.
  • Time: May 4, 2022, 5:01 p.m.
    Status: Investigating
    Update: We are currently troubleshooting reports of degraded portal access. We will update shortly.
  • Time: May 4, 2022, 5:01 p.m.
    Status: Investigating
    Update: We are currently troubleshooting reports of degraded portal access. We will update shortly.

Updates:

  • Time: April 14, 2022, 4:30 p.m.
    Status: Resolved
    Update: The issue has now been resolved, all flow levels have returned to normal.
  • Time: April 14, 2022, 4:50 a.m.
    Status: Monitoring
    Update: < 5% of devices remain at abnormal ingest levels. Our team is continuing to investigate and monitor.
  • Time: April 13, 2022, 8:43 p.m.
    Status: Identified
    Update: Our second mitigation attempt is complete and we are monitoring ingest levels.
  • Time: April 13, 2022, 8:20 p.m.
    Status: Investigating
    Update: After our initial mitigation at approximately 1840UTC, flow from a small number of devices has not recovered as expected. We are attempting another mitigation which may cause another brief degradation in flow ingest.
  • Time: April 13, 2022, 7:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 13, 2022, 6:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 13, 2022, 6:42 p.m.
    Status: Investigating
    Update: We are investigating an issue that has caused flow ingest services to be degraded.

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Frequently Asked Questions - Kentik SaaS US Cluster

Is there a Kentik SaaS US Cluster outage?
The current status of Kentik SaaS US Cluster is: Systems Active
Where can I find the official status page of Kentik SaaS US Cluster?
The official status page for Kentik SaaS US Cluster is here
How can I get notified if Kentik SaaS US Cluster is down or experiencing an outage?
To get notified of any status changes to Kentik SaaS US Cluster, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kentik SaaS US Cluster every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kentik SaaS US Cluster do?
Kentik provides network observability solutions to enhance network performance, security, and diagnostics through traffic monitoring, routing, synthetic testing, and cloud integration.

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