Time: May 13, 2023, 12:05 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 13, 2023, 12:05 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 12, 2023, 11:25 p.m.

Status: Investigating

Update: Our website and support hub may not be accessible for some users. We are currently investigating the issue. Access your workspace here: Classic LiquidPlanner: https://app.liquidplanner.com/login. New LiquidPlanner: https://next.liquidplanner.com/login Until self help is up and running again, feel free to contact [email protected]. For help purchasing, please contact [email protected]. We are investigating and will post updates here when we have more information to share. This issue does not affect workspace performance or access; our apps are working as expected.

Time: May 12, 2023, 11:25 p.m.

Status: Investigating

Update: Our website and support hub may not be accessible for some users. We are currently investigating the issue. Access your workspace here: Classic LiquidPlanner: https://app.liquidplanner.com/login. New LiquidPlanner: https://next.liquidplanner.com/login Until self help is up and running again, feel free to contact [email protected]. For help purchasing, please contact [email protected]. We are investigating and will post updates here when we have more information to share. This issue does not affect workspace performance or access; our apps are working as expected.

Time: Feb. 28, 2023, 6:38 p.m.

Status: Resolved

Update: Our service provider reported their email services are fully operational again and this incident is resolved.

Time: Feb. 27, 2023, 8:10 p.m.

Status: Monitoring

Update: The issue our provider is experiencing remains active and they're working toward resolution.

Time: Feb. 25, 2023, 3:34 a.m.

Status: Monitoring

Update: Our provider reports they have completed a series of successful changes and will monitor traffic closely over the weekend. We will do the same. Our next update will be on Monday, February 27.

Time: Feb. 24, 2023, 11:27 p.m.

Status: Monitoring

Update: The email processing provider for LiquidPlanner Classic is experiencing an issue affecting inbound and outbound email traffic for workspaces that may be causing delays and intermittent failures. To get around this, please log into your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items All other aspects of LiquidPlanner are functioning normally and there is no impact to customer data. If you are trying to invite a new member to the workspace, please contact [email protected]. We'll update this page when the provider confirms the problem is resolved.

Time: Feb. 28, 2023, 6:38 p.m.

Status: Resolved

Update: Our service provider reported their email services are fully operational again and this incident is resolved.

Time: Feb. 27, 2023, 8:10 p.m.

Status: Monitoring

Update: The issue our provider is experiencing remains active and they're working toward resolution.

Time: Feb. 25, 2023, 3:34 a.m.

Status: Monitoring

Update: Our provider reports they have completed a series of successful changes and will monitor traffic closely over the weekend. We will do the same. Our next update will be on Monday, February 27.

Time: Feb. 24, 2023, 11:27 p.m.

Status: Monitoring

Update: The email processing provider for LiquidPlanner Classic is experiencing an issue affecting inbound and outbound email traffic for workspaces that may be causing delays and intermittent failures. To get around this, please log into your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items All other aspects of LiquidPlanner are functioning normally and there is no impact to customer data. If you are trying to invite a new member to the workspace, please contact [email protected]. We'll update this page when the provider confirms the problem is resolved.

Time: Jan. 6, 2023, 7:52 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Jan. 6, 2023, 6:37 p.m.

Status: Monitoring

Update: Inbound email traffic to LiquidPlanner Classic workspaces is processing normally now. Customers are able to: View and reply to comment notifications from within their personal email client. View and add comments to recent change notifications from within their personal email client. Create tasks via email. It may take some time for systems to catch up. We will monitor this issue until delivery is complete.

Time: Jan. 6, 2023, 6:37 p.m.

Status: Monitoring

Update: Inbound email traffic to LiquidPlanner Classic workspaces is processing normally now. Customers are able to: View and reply to comment notifications from within their personal email client. View and add comments to recent change notifications from within their personal email client. Create tasks via email. It may take some time for systems to catch up. We will monitor this issue until delivery is complete.

Time: Jan. 6, 2023, 5:28 p.m.

Status: Identified

Update: Our email processing provider is currently experiencing an issue which affects inbound email traffic to your workspace. This means if you reply to a notification from your personal email client, it may not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner. You may receive an error stating that there was an error processing your email or task. All other aspects of LiquidPlanner Classic are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. Thank you for your patience.

Time: Jan. 6, 2023, 5:28 p.m.

Status: Identified

Update: Our email processing provider is currently experiencing an issue which affects inbound email traffic to your workspace. This means if you reply to a notification from your personal email client, it may not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner. You may receive an error stating that there was an error processing your email or task. All other aspects of LiquidPlanner Classic are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items We'll update you as we know more. Thank you for your patience.

Time: June 9, 2022, 2:15 p.m.

Status: Resolved

Update: Our notification queue is now empty, and notifications are functioning normally. This incident has been resolved.

Time: June 9, 2022, 1:40 p.m.

Status: Monitoring

Update: We're starting to see email notifications going out again. We're monitoring the queue as the remaining notifications are sent.

Time: June 9, 2022, 1:24 p.m.

Status: Identified

Update: We have nothing to report at this time. Notifications are still delayed.

Time: June 9, 2022, 12:55 p.m.

Status: Identified

Update: Our email processing provider is currently experiencing an issue which affects both inbound and outbound notifications. This means you will not receive an email when someone comments at you, or when there is a change to an item you own or follow. If you reply to a notification from your personal email client, it will not appear in the workspace as expected. Tasks created via email are not reaching the workspace in a timely manner. All other aspects of LiquidPlanner are functioning normally. There is no impact to customer data. Please log in to your workspace in order to: View comments Comment on plan items View the activity stream on the Home tab for items you own or follow Create plan items If you are trying to invite a new member to the workspace, please contact [email protected]. We'll update you as we know more. At a minimum, we'll post something here every 30 minutes. Thank you for your patience.