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Is there an LiquidPlanner outage?

LiquidPlanner status: Systems Active

Last checked: a minute ago

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LiquidPlanner outages and incidents

Outage and incident data over the last 30 days for LiquidPlanner.

There have been 0 outages or incidents for LiquidPlanner in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LiquidPlanner

Outlogger tracks the status of these components for Xero:

Your workspace at https://app.liquidplanner.com/ Active
The latest from LiquidPlanner at https://next.liquidplanner.com/ Active
Component Status
Active
Your workspace at https://app.liquidplanner.com/ Active
Active
The latest from LiquidPlanner at https://next.liquidplanner.com/ Active

Latest LiquidPlanner outages and incidents.

View the latest incidents for LiquidPlanner and check for official updates:

Updates:

  • Time: Jan. 31, 2018, 5:02 p.m.
    Status: Resolved
    Update: We determined that a particular request pattern with poor performance consumed all of a webserver's available resources. This caused our health check to pull that host out of the load-balancing pool. The increased traffic to other hosts caused them to become overwhelmed as well, resulting in a brown-out of the entire application. There was no impact to customer data during this period. The application is accessible and operating as expected at this time.
  • Time: Jan. 31, 2018, 4:28 p.m.
    Status: Investigating
    Update: Performance is back to normal levels and the site is responding as expected now. We're still investigating the cause. Thank you for your patience this morning while we sorted it out.
  • Time: Jan. 31, 2018, 4:06 p.m.
    Status: Investigating
    Update: Some users may be experiencing trouble logging into LiquidPlanner. Our team is currently investigating issues related to slow page loads and intermittent timeouts. We'll update you again in 30 minutes. If we have we have a better idea about the resolution time before then, we'll add it here immediately.

Updates:

  • Time: Jan. 31, 2018, 5:02 p.m.
    Status: Resolved
    Update: We determined that a particular request pattern with poor performance consumed all of a webserver's available resources. This caused our health check to pull that host out of the load-balancing pool. The increased traffic to other hosts caused them to become overwhelmed as well, resulting in a brown-out of the entire application. There was no impact to customer data during this period. The application is accessible and operating as expected at this time.
  • Time: Jan. 31, 2018, 4:28 p.m.
    Status: Investigating
    Update: Performance is back to normal levels and the site is responding as expected now. We're still investigating the cause. Thank you for your patience this morning while we sorted it out.
  • Time: Jan. 31, 2018, 4:06 p.m.
    Status: Investigating
    Update: Some users may be experiencing trouble logging into LiquidPlanner. Our team is currently investigating issues related to slow page loads and intermittent timeouts. We'll update you again in 30 minutes. If we have we have a better idea about the resolution time before then, we'll add it here immediately.

Updates:

  • Time: Nov. 10, 2017, 6:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2017, 6:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2017, 4:47 p.m.
    Status: Monitoring
    Update: We completed the roll out and consider the issue resolved, but we'll maintain monitoring status until our development team gives the all clear.
  • Time: Nov. 10, 2017, 4:47 p.m.
    Status: Monitoring
    Update: We completed the roll out and consider the issue resolved, but we'll maintain monitoring status until our development team gives the all clear.
  • Time: Nov. 10, 2017, 4:30 p.m.
    Status: Identified
    Update: We've identified the issue and are deploying a solution. We'll update this page again at 8:45am Pacific time.
  • Time: Nov. 10, 2017, 3:47 p.m.
    Status: Investigating
    Update: Some people are encountering a 500 error when accessing a member's profile from the people tab. Clicking the back button returns you to the workspace. This is affecting member invitations. New members may encounter 500 error after they accept the invitation. We are investigating and will post updates here when we have more information to share. All other aspects of the app are working as expected.
  • Time: Nov. 10, 2017, 3:47 p.m.
    Status: Investigating
    Update: Some people are encountering a 500 error when accessing a member's profile from the people tab. Clicking the back button returns you to the workspace. This is affecting member invitations. New members may encounter 500 error after they accept the invitation. We are investigating and will post updates here when we have more information to share. All other aspects of the app are working as expected.

Updates:

  • Time: Nov. 6, 2017, 4:33 p.m.
    Status: Resolved
    Update: Some customers reported issues with email delivery (sending invitations, password reset, comments, recent change notifications, daily digest). Mail had been queued on our local servers following the release this weekend (7am Pacific, Saturday, November 4). Email notifications are flowing as expected now. We apologize for the inconvenience. You will receive all mail that had been generated, and you do not need to resend anything that was initiated while the mail was in queue.

Updates:

  • Time: Nov. 6, 2017, 4:33 p.m.
    Status: Resolved
    Update: Some customers reported issues with email delivery (sending invitations, password reset, comments, recent change notifications, daily digest). Mail had been queued on our local servers following the release this weekend (7am Pacific, Saturday, November 4). Email notifications are flowing as expected now. We apologize for the inconvenience. You will receive all mail that had been generated, and you do not need to resend anything that was initiated while the mail was in queue.

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Frequently Asked Questions - LiquidPlanner

Is there a LiquidPlanner outage?
The current status of LiquidPlanner is: Systems Active
Where can I find the official status page of LiquidPlanner?
The official status page for LiquidPlanner is here
How can I get notified if LiquidPlanner is down or experiencing an outage?
To get notified of any status changes to LiquidPlanner, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LiquidPlanner every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here