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Is there an LoyaltyLion outage?

LoyaltyLion status: Systems Active

Last checked: 7 minutes ago

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LoyaltyLion outages and incidents

Outage and incident data over the last 30 days for LoyaltyLion.

There have been 1 outages or incidents for LoyaltyLion in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoyaltyLion

Outlogger tracks the status of these components for Xero:

API Active
Merchant account Active
Platform and SDK Active
Shopify API & Mobile Active
Component Status
API Active
Merchant account Active
Platform and SDK Active
Shopify API & Mobile Active

Latest LoyaltyLion outages and incidents.

View the latest incidents for LoyaltyLion and check for official updates:

Updates:

  • Time: Oct. 29, 2024, 9:58 a.m.
    Status: Resolved
    Update: This incident has been resolved. All our systems are operational and the data backlog has been cleared.
  • Time: Oct. 28, 2024, 11:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented in our caching layer. We continue to monitor the results.
  • Time: Oct. 28, 2024, 8:27 p.m.
    Status: Identified
    Update: Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.
  • Time: Oct. 28, 2024, 5:49 p.m.
    Status: Identified
    Update: An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.

Updates:

  • Time: Aug. 19, 2024, 5:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2024, 4:21 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with delays in data processing, this could cause delays to tier evaluations.

Updates:

  • Time: March 4, 2024, 3:44 a.m.
    Status: Resolved
    Update: Our SDK components went offline due to an issue with our CDN provider. We migrated to our backup CDN and full functionality was restored. This only impacted shopper-facing functionality (i.e. claiming rewards on-site), no API or backend requests were impacted

Updates:

  • Time: March 4, 2024, 5:21 p.m.
    Status: Resolved
    Update: We observed a performance degradation in one of our job queueing subsystems. As part of recovery to normal operations, we - paused processing on customer tier evaluation between 2024-03-02T13:30 UTC and 2024-03-02T19:00 UTC - paused processing on outbound webhook delivery between 2024-03-02T14:30 UTC and 2024-03-03T14:30 UTC - implemented controls on unusual traffic from Shopify Tier assignment and webhook delivery are now functioning as normal. We plan to gradually deliver the webhooks from the paused period over the next few days.

Updates:

  • Time: Feb. 20, 2024, 9:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 20, 2024, 9:49 p.m.
    Status: Monitoring
    Update: The situation has been resolved, we're continuing to monitor
  • Time: Feb. 20, 2024, 9:16 p.m.
    Status: Identified
    Update: We've taken steps to triage and performance is stabilising.
  • Time: Feb. 20, 2024, 9:15 p.m.
    Status: Investigating
    Update: We're investigating increased API and platform latency. The merchant account is unaffected.

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Frequently Asked Questions - LoyaltyLion

Is there a LoyaltyLion outage?
The current status of LoyaltyLion is: Systems Active
Where can I find the official status page of LoyaltyLion?
The official status page for LoyaltyLion is here
How can I get notified if LoyaltyLion is down or experiencing an outage?
To get notified of any status changes to LoyaltyLion, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoyaltyLion every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoyaltyLion do?
LoyaltyLion is an ecommerce platform that offers data-driven loyalty programs to boost customer engagement and retention. Schedule a demo now.

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