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Is there an Malomo outage?

Malomo status: Systems Active

Last checked: 4 minutes ago

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Malomo outages and incidents

Outage and incident data over the last 30 days for Malomo.

There have been 0 outages or incidents for Malomo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Malomo

Outlogger tracks the status of these components for Xero:

Malomo - Website Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
API Active
Dashboard Active
Component Status
Malomo - Website Active
Active
Attentive Active
Klaviyo Active
Postscript Active
Shopify Active
Active
API Active
Dashboard Active

Latest Malomo outages and incidents.

View the latest incidents for Malomo and check for official updates:

Updates:

  • Time: Aug. 12, 2022, 5:31 p.m.
    Status: Resolved
    Update: Earlier today (8/12) we identified that webhook requests were not being sent to 3rd party integrations. This prevented 3rd party services like Klaviyo, Postscript and Attentive from receiving Malomo events that would subsequently trigger notifications to customers. We determined the issue was related to a bug that would incorrectly disable webhooks in our system and cause the described behavior. We have implemented a fix for the issue which is now in production. All functionality has been restored and our systems are now operating normally.
  • Time: Aug. 12, 2022, 4:35 p.m.
    Status: Identified
    Update: Functionality has been restored and events are now being sent to all integration applications. We are still working on implementing a permanent fix for this issue.
  • Time: Aug. 12, 2022, 4:22 p.m.
    Status: Identified
    Update: We've identified an issue causing the Malomo platform to not send events to our integration applications. We are in the process of implementing a fix.
  • Time: Aug. 12, 2022, 3:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.

Updates:

  • Time: Aug. 12, 2022, 5:31 p.m.
    Status: Resolved
    Update: Earlier today (8/12) we identified that webhook requests were not being sent to 3rd party integrations. This prevented 3rd party services like Klaviyo, Postscript and Attentive from receiving Malomo events that would subsequently trigger notifications to customers. We determined the issue was related to a bug that would incorrectly disable webhooks in our system and cause the described behavior. We have implemented a fix for the issue which is now in production. All functionality has been restored and our systems are now operating normally.
  • Time: Aug. 12, 2022, 4:35 p.m.
    Status: Identified
    Update: Functionality has been restored and events are now being sent to all integration applications. We are still working on implementing a permanent fix for this issue.
  • Time: Aug. 12, 2022, 4:22 p.m.
    Status: Identified
    Update: We've identified an issue causing the Malomo platform to not send events to our integration applications. We are in the process of implementing a fix.
  • Time: Aug. 12, 2022, 3:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.

Updates:

  • Time: Aug. 2, 2022, 10:33 p.m.
    Status: Resolved
    Update: We have verified that the fix put in place yesterday (August 1) at 5pm ET has resolved this issue.
  • Time: Aug. 2, 2022, 10:33 p.m.
    Status: Resolved
    Update: We have verified that the fix put in place yesterday (August 1) at 5pm ET has resolved this issue.
  • Time: Aug. 1, 2022, 11 p.m.
    Status: Monitoring
    Update: Earlier today, we identified an interruption to our Order Confirmation event data. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. Orders that were placed earlier today (August 1), did not receive our Malomo: ShopifyOrderCreated metric. At 5pm ET, we implemented a fix and we are currently monitoring the situation. Shopify orders that were placed today (August 1) before 5pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after 5pm ET will see immediate updates, as expected. Last Wednesday, July 27, we implemented a safeguard in our system to ensure we were preventing notifications from triggering inadvertently, however, that safeguard was incorrectly filtering order confirmation notifications for the first of the month. This was the cause of the issue. Once we identified the issue, we quickly updated the safeguard logic to correctly trigger order confirmation emails. If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated metric, you were likely affected by this interruption and any Order Confirmation notifications were not sent. As our system updates, these order notifications will be sent. Our team will continue to monitor the situation over the next 24 hours.
  • Time: Aug. 1, 2022, 11 p.m.
    Status: Monitoring
    Update: Earlier today, we identified an interruption to our Order Confirmation event data. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. Orders that were placed earlier today (August 1), did not receive our Malomo: ShopifyOrderCreated metric. At 5pm ET, we implemented a fix and we are currently monitoring the situation. Shopify orders that were placed today (August 1) before 5pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after 5pm ET will see immediate updates, as expected. Last Wednesday, July 27, we implemented a safeguard in our system to ensure we were preventing notifications from triggering inadvertently, however, that safeguard was incorrectly filtering order confirmation notifications for the first of the month. This was the cause of the issue. Once we identified the issue, we quickly updated the safeguard logic to correctly trigger order confirmation emails. If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated metric, you were likely affected by this interruption and any Order Confirmation notifications were not sent. As our system updates, these order notifications will be sent. Our team will continue to monitor the situation over the next 24 hours.

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Frequently Asked Questions - Malomo

Is there a Malomo outage?
The current status of Malomo is: Systems Active
Where can I find the official status page of Malomo?
The official status page for Malomo is here
How can I get notified if Malomo is down or experiencing an outage?
To get notified of any status changes to Malomo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Malomo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Malomo do?
This service offers branded order tracking experiences to increase customer loyalty and decrease WISMO tickets. It also provides shipment and carrier analytics for better control.

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