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Is there an Marsello outage?

Marsello status: Systems Active

Last checked: 9 minutes ago

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Marsello outages and incidents

Outage and incident data over the last 30 days for Marsello.

There have been 0 outages or incidents for Marsello in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Marsello

Outlogger tracks the status of these components for Xero:

BigCommerce API Active
DNS Active
Kounta API Active
Marketing Loyalty Active
Marsello Api Active
Marsello Customer Active
Marsello Integrations Active
Marsello Marketing Active
Reporting Active
Servers Active
Shopify API & Mobile Active
Shopify Point of Sale Active
Vend API Active
Component Status
BigCommerce API Active
DNS Active
Kounta API Active
Marketing Loyalty Active
Marsello Api Active
Marsello Customer Active
Marsello Integrations Active
Marsello Marketing Active
Reporting Active
Servers Active
Shopify API & Mobile Active
Shopify Point of Sale Active
Vend API Active

Latest Marsello outages and incidents.

View the latest incidents for Marsello and check for official updates:

Updates:

  • Time: July 4, 2024, 9:16 p.m.
    Status: Investigating
    Update: We’ve successfully identified the cause of the delay in campaign reporting and all data is synced and operational now. We apologize for any inconvenience caused.
  • Time: July 2, 2024, 9:45 p.m.
    Status: Investigating
    Update: We're experiencing a delay in campaign reporting, causing a backlog. We are currently investigating the root cause and are actively working on updating campaign reporting. We apologize for any inconvenience caused and appreciate your patience as we work to restore normal operations.

Updates:

  • Time: May 29, 2024, 7:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 29, 2024, 7:43 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the issue causing email and popup form previews to display the login screen has been resolved. Our team is currently monitoring the fix to ensure everything remains stable. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.
  • Time: May 29, 2024, 6:34 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where our email and popup form previews are displaying the login screen instead of the intended content. Our team is actively investigating this problem to identify and implement a solution as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore normal operations.

Updates:

  • Time: April 24, 2024, 11:16 a.m.
    Status: Resolved
    Update: We've resolved the root cause and reprocessed all customers who were impacted. We apologize for any inconvenience caused.
  • Time: April 24, 2024, 7:11 a.m.
    Status: Monitoring
    Update: The fix has been successfully implemented, and our queues are now processing as usual. Additionally, we're actively working on reprocessing the customers created during the delay.
  • Time: April 24, 2024, 6:31 a.m.
    Status: Identified
    Update: We're experiencing a delay in customer processing, causing a backlog. We’ve pinpointed the root cause and are actively working on resolving it and resync all customers created during the delay. We apologize for any inconvenience caused and appreciate your patience as we work to restore normal operations. Not affected: Shopify

Updates:

  • Time: April 12, 2024, 2:19 a.m.
    Status: Resolved
    Update: Emails are now being sent for unauthenticated domains. To prevent this from occurring in future please authenticate your sending domain https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain
  • Time: April 12, 2024, 2:13 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 11, 2024, 11:03 p.m.
    Status: Monitoring
    Update: All emails that were on hold are now sending again as expected. 
To ensure no sending delays again for your account in the future, please authenticate your custom domain. https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain
  • Time: April 11, 2024, 11:02 p.m.
    Status: Identified
    Update: Due to the new regulations affected campaigns are currently on hold from being sent.
  • Time: April 11, 2024, 7:48 p.m.
    Status: Identified
    Update: New regulations now require domain authentication for accounts, and as a result, emails from unauthenticated accounts are not being sent. https://help.marsello.com/en/articles/8802962-update-your-email-domain-settings-to-comply-with-the-new-google-yahoo-requirements

Updates:

  • Time: April 1, 2024, 11:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 1, 2024, 11:47 p.m.
    Status: Identified
    Update: We have identified the issue and are actively working on implementing a solution. Your understanding and patience throughout this process are greatly appreciated.
  • Time: April 1, 2024, 5:04 a.m.
    Status: Investigating
    Update: We are aware that users are currently experiencing difficulties redeeming points on Lightspeed O-Series. Our team is actively investigating the issue to pinpoint and address the root cause as swiftly as possible. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

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Frequently Asked Questions - Marsello

Is there a Marsello outage?
The current status of Marsello is: Systems Active
Where can I find the official status page of Marsello?
The official status page for Marsello is here
How can I get notified if Marsello is down or experiencing an outage?
To get notified of any status changes to Marsello, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Marsello every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Marsello do?
This software is designed for omnichannel retailers to launch loyalty programs, integrate POS and eCommerce apps, and track customer growth.

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