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Is there an Matterport outage?

Matterport status: Systems Active

Last checked: a minute ago

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Matterport outages and incidents

Outage and incident data over the last 30 days for Matterport.

There have been 0 outages or incidents for Matterport in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Matterport

Outlogger tracks the status of these components for Xero:

3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active
Component Status
3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active

Latest Matterport outages and incidents.

View the latest incidents for Matterport and check for official updates:

Updates:

  • Time: Sept. 10, 2024, 5:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 10, 2024, 4:32 a.m.
    Status: Monitoring
    Update: Models affected by this issue can now be viewed and edited, but we will continue monitoring.
  • Time: Sept. 10, 2024, 3:54 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Updates:

  • Time: Sept. 4, 2024, 11:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 4, 2024, 8 p.m.
    Status: Monitoring
    Update: The 3rd party tool has implemented a fix and results are being monitored.
  • Time: Sept. 4, 2024, 7:09 p.m.
    Status: Identified
    Update: We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

Updates:

  • Time: Aug. 27, 2024, 7:44 p.m.
    Status: Resolved
    Update: This incident has been resolved with everything back to Operational.
  • Time: Aug. 27, 2024, 7:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented but we are monitoring the results.
  • Time: Aug. 27, 2024, 6:41 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. We appreciate your patience.
  • Time: Aug. 27, 2024, 6:01 p.m.
    Status: Investigating
    Update: Currently we are investigating and triaging a system degradation affecting model processing, showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Updates:

  • Time: Jan. 31, 2024, 5:45 p.m.
    Status: Resolved
    Update: All services are operational again.
  • Time: Jan. 31, 2024, 4:45 p.m.
    Status: Monitoring
    Update: You may see services coming back online. We will continue to monitor.
  • Time: Jan. 31, 2024, 3:28 p.m.
    Status: Identified
    Update: Matterport platform engineers have identified and are working to resolve an issue related to Showcase, Workshop, Cloud, Cart, and Discover. Ordering Add-ons may also be affected. We apologize for the inconvenience.

Updates:

  • Time: March 2, 2023, 11:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 2, 2023, 1:16 a.m.
    Status: Monitoring
    Update: E-mails are now being sent out. We are monitoring the issue in the meantime.
  • Time: March 1, 2023, 10:53 p.m.
    Status: Identified
    Update: Cloud e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. The issue started around 12:45 PT. Our team is working to fix the issue as quickly as possible. Thank you for your patience.

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Frequently Asked Questions - Matterport

Is there a Matterport outage?
The current status of Matterport is: Systems Active
Where can I find the official status page of Matterport?
The official status page for Matterport is here
How can I get notified if Matterport is down or experiencing an outage?
To get notified of any status changes to Matterport, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Matterport every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Matterport do?
This service uses 3D cameras and virtual tour software to digitize buildings and create 3D tours, photos, floor plans, OBJ files, point clouds, and videos.

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