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Is there an Matterport outage?

Matterport status: Systems Active

Last checked: 9 minutes ago

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Matterport outages and incidents

Outage and incident data over the last 30 days for Matterport.

There have been 0 outages or incidents for Matterport in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Matterport

Outlogger tracks the status of these components for Xero:

3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active
Component Status
3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active

Latest Matterport outages and incidents.

View the latest incidents for Matterport and check for official updates:

Updates:

  • Time: Jan. 5, 2023, 4:51 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 4, 2023, 11:24 p.m.
    Status: Identified
    Update: Due to a 3rd party E-mail service provider outage, e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. Our team is working closely with the 3rd party service provider to fix this issue. Thank you for your patience.

Updates:

  • Time: Oct. 25, 2022, 6:38 p.m.
    Status: Resolved
    Update: This Showcase (model) loading issue has been resolved.
  • Time: Oct. 25, 2022, 5:51 p.m.
    Status: Identified
    Update: The issue has been identified with one of our Content Delivery Network (CDN) partners, and a fix is being implemented.
  • Time: Oct. 25, 2022, 4:38 p.m.
    Status: Investigating
    Update: We are aware of an issue with Showcases being slow to load. We thank you for your patience while we investigate.

Updates:

  • Time: Aug. 25, 2022, 5:53 p.m.
    Status: Resolved
    Update: This issue has been resolved. Any schematic floor plans that were previously erroring out when trying to download are available now.
  • Time: Aug. 25, 2022, 4:30 p.m.
    Status: Monitoring
    Update: There was a known issue with downloading floor plan orders which occurred between approximately 2022-08-25 01:36 Pacific until approximately 22-08-25 9:30 Pacific. The issue has been been fixed for new orders, however some floor plans might still fail to download. The engineering team is taking corrective measures to fix affected orders. No action on customer part is necessary. We appreciate your patience.
  • Time: Aug. 25, 2022, 3:52 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 25, 2022, 3:36 p.m.
    Status: Investigating
    Update: We are actively investigating an issue where Schematic Floor Plans cannot be downloaded. We apologize for the inconvenience.

Updates:

  • Time: July 13, 2022, 10:24 p.m.
    Status: Resolved
    Update: Matterport engineers detected and investigated an issue causing delays in space processing from 22-07-13 8:52 PDT to 22-07-13 12:40 PDT. The issue has been resolved and we are monitoring closely. All models should finishing processing without further issue. We apologize for the inconvenience.

Updates:

  • Time: May 27, 2022, 4:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 27, 2022, 1:33 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 27, 2022, 12:44 a.m.
    Status: Investigating
    Update: We're investigating an issue where search results and tag pages may be temporarily unavailable

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Frequently Asked Questions - Matterport

Is there a Matterport outage?
The current status of Matterport is: Systems Active
Where can I find the official status page of Matterport?
The official status page for Matterport is here
How can I get notified if Matterport is down or experiencing an outage?
To get notified of any status changes to Matterport, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Matterport every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Matterport do?
This service uses 3D cameras and virtual tour software to digitize buildings and create 3D tours, photos, floor plans, OBJ files, point clouds, and videos.

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