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Is there an Matterport outage?

Matterport status: Systems Active

Last checked: 9 minutes ago

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Matterport outages and incidents

Outage and incident data over the last 30 days for Matterport.

There have been 0 outages or incidents for Matterport in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Matterport

Outlogger tracks the status of these components for Xero:

3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active
Component Status
3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active

Latest Matterport outages and incidents.

View the latest incidents for Matterport and check for official updates:

Updates:

  • Time: March 22, 2021, 3:27 p.m.
    Status: Resolved
    Update: The team that processes floor plan orders is receiving the orders and are completing within the expected SLA of 2 business days.
  • Time: March 19, 2021, 11:57 p.m.
    Status: Investigating
    Update: We are currently investigating a possible issue with the Schematic Floor Plan ordering system. You may see orders being delivered closer to the end of the 2-business day SLA or longer. We apologize for this delay and are looking into why some orders are taking longer than usual.

Updates:

  • Time: March 26, 2021, 3:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 4, 2021, 9:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 4, 2021, 9:04 p.m.
    Status: Identified
    Update: We have identified an issue with publishing to Google Street View. Publishing will result in failing. We are working with Google to identify the root cause.

Updates:

  • Time: Jan. 12, 2021, 5:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2021, 4:17 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 12, 2021, 4:16 p.m.
    Status: Monitoring
    Update: We are monitoring a performance impact from Fastly.com which may effect the performance of Matterport components.

Updates:

  • Time: Nov. 27, 2020, 10:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 25, 2020, 6:08 p.m.
    Status: Identified
    Update: AWS is currently experiencing an outage which may result in longer than normal model processing times.

Updates:

  • Time: Nov. 25, 2020, 5:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 24, 2020, 8:05 p.m.
    Status: Monitoring
    Update: Embed.ly has implemented a fix. We will monitor the change.
  • Time: Nov. 23, 2020, 5:39 p.m.
    Status: Identified
    Update: We have identified an issue with Embed.ly's API which we use to display photos in Mattertag posts. We have contacted Embed.ly and they are working to resolve the issue as quickly as possible. Adding a media URL to a Mattertag post may or may not be found, or be displayed.

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Frequently Asked Questions - Matterport

Is there a Matterport outage?
The current status of Matterport is: Systems Active
Where can I find the official status page of Matterport?
The official status page for Matterport is here
How can I get notified if Matterport is down or experiencing an outage?
To get notified of any status changes to Matterport, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Matterport every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Matterport do?
This service uses 3D cameras and virtual tour software to digitize buildings and create 3D tours, photos, floor plans, OBJ files, point clouds, and videos.

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