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Is there an Matterport outage?

Matterport status: Systems Active

Last checked: 6 minutes ago

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Matterport outages and incidents

Outage and incident data over the last 30 days for Matterport.

There have been 0 outages or incidents for Matterport in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Matterport

Outlogger tracks the status of these components for Xero:

3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active
Component Status
3D Showcase Active
Add ons Active
API Active
Capture App Active
Cloud Active
Discover Active
Embed SDK Active
SDK Bundle Active
Shopping Cart Active
Space Processing Active
Space Statistics Active
Workshop Active

Latest Matterport outages and incidents.

View the latest incidents for Matterport and check for official updates:

Updates:

  • Time: Sept. 17, 2021, 7:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 17, 2021, 5:11 p.m.
    Status: Monitoring
    Update: The issue has been identified and has been addressed. Orders should be able to be completed. We will continue to monitor the situation.
  • Time: Sept. 17, 2021, 4:01 p.m.
    Status: Investigating
    Update: We are investigating an issue with our Tax provider. Checkouts on Cart may fail. We apologize for any inconvenience. Thank you for your patience.

Updates:

  • Time: July 15, 2021, 9:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 15, 2021, 6:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We will continue to monitor.
  • Time: July 15, 2021, 6:27 p.m.
    Status: Investigating
    Update: We're experiencing some issues in production. The issue has been escalated and actively being investigated

Updates:

  • Time: June 8, 2021, 11:05 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: June 8, 2021, 10:32 a.m.
    Status: Identified
    Update: We are monitoring a performance impact from Fastly.com which seems to be affecting the performance of Matterport components.
  • Time: June 8, 2021, 10:20 a.m.
    Status: Investigating
    Update: Matterport Cloud is currently experiencing some issues which are preventing users from logging in to their account, users viewing models and accessing the Matterport site as a whole. We apologize for the inconvenience while we investigate.

Updates:

  • Time: May 28, 2021, 9:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 28, 2021, 5:33 p.m.
    Status: Monitoring
    Update: We've found the root cause and applied a change. We are now seeing successful SSO logins. We will continue to monitor the situation.
  • Time: May 28, 2021, 5:14 p.m.
    Status: Investigating
    Update: We've been notified about an internal server error when attempting to log in via SSO. We are investigating and will update when we have more information. If you do not sign into my.matterport.com using SSO, you are not affected.

Updates:

  • Time: April 29, 2021, 3:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2021, 12:50 a.m.
    Status: Investigating
    Update: We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to. The problem causes the screen to have a spinning circle icon to appear, which doesn't go away. This issue is being actively worked on to resolve it.

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Frequently Asked Questions - Matterport

Is there a Matterport outage?
The current status of Matterport is: Systems Active
Where can I find the official status page of Matterport?
The official status page for Matterport is here
How can I get notified if Matterport is down or experiencing an outage?
To get notified of any status changes to Matterport, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Matterport every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Matterport do?
This service uses 3D cameras and virtual tour software to digitize buildings and create 3D tours, photos, floor plans, OBJ files, point clouds, and videos.

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