Time: April 26, 2018, 1:27 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 26, 2018, 12:06 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: April 25, 2018, 11:35 p.m.

Status: Identified

Update: We're having an issue with Mattertags and other model data made in the last week missing in Showcase and Workshop, and are working to restore them.

Time: April 14, 2018, 2:15 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 13, 2018, 5:12 p.m.

Status: Monitoring

Update: Spaces are taking longer than normal to process today, as the processing queue is backed up. We are working to increase processing capacity.

Time: Aug. 2, 2018, 4:40 p.m.

Status: Postmortem

Update: We had our first significant platform outage in over a year earlier this morning. We know our customers put a lot of trust in us to serve their 3D Showcases to their audience, so we want to make sure everyone knows what happened, and how we are mitigating future incidents like this. The connection between our CDN (Fastly) and our servers was effectively down from 5:00am PT to 5:59am PT due to an error with a HTTPS certificate on a load balancer. On-call engineers received automated alerts at 5:04. By 5:34 the engineers had identified the issue, and at 5:59 they successfully fixed the load balancer in question. During this time any page on my.matterport.com, including most 3D Showcases and Workshop, would display a “503” error. Around 30% of 3D Showcases continued to load successfully and were not impacted by the issue. We take great pride in the performance of our platform and work hard to exceed your expectations, and apologize for any impact it may have had. We are always focused on eliminating such problems, and improving our response times when they do happen. If you have any further questions about the outage please feel free to contact [email protected].

Time: April 2, 2018, 1:19 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 2, 2018, 1:05 p.m.

Status: Monitoring

Update: There was an issue with the HTTPS certificate for one of our critical services. Everything should be back to normal now, we will be monitoring to ensure that's the case.

Time: April 2, 2018, 12:37 p.m.

Status: Investigating

Update: Showcases and Cloud are currently unavailable. We are looking into the issue.

Time: Jan. 30, 2018, 5:19 p.m.

Status: Resolved

Update: Space Statistics are now updating again, and all Showcase views from when it stopped have been counted.

Time: Jan. 30, 2018, 1:41 a.m.

Status: Investigating

Update: We are looking into why Space Statistics are currently not updating. New Showcase views are still being counted in our system, but the numbers on the Statistics page and Space Details page are currently not updating with any new views.

Time: Aug. 24, 2017, 5:28 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Aug. 24, 2017, 4:32 a.m.

Status: Monitoring

Update: We have identified that 3D Showcase has been counting too few Visits and Unique Visitors since August 17th. We deployed a fix at 9:07PM PDT, and have confirmed that it's now counting new visits normally again, but will be monitoring the numbers closely. Impressions were not affected, and have been counted accurately.