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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 5 minutes ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Jan. 19, 2023, 6:39 a.m.
    Status: Resolved
    Update: A fix has been implemented and the behaviour has returned to normal. We appreciate your patience in this matter.
  • Time: Jan. 17, 2023, 10:02 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 17, 2023, 2:26 a.m.
    Status: Investigating
    Update: We advise in the meantime that you use the System Audit feature to recover any patient emails that have been removed. Please access this article for more information on the System Audit: https://support.medirecords.com/hc/en-us/articles/115001360691-System-Audit- We appreciate this has an impact on your business and requires attention. We will endeavor to have the issue resolved as quickly as possible.

Updates:

  • Time: Dec. 20, 2022, 5:03 a.m.
    Status: Resolved
    Update: Event Summary: A number of transaction failures were observed from healthcare providers attempting to transact with the My Health Record system. Upon investigation it was found that an internal configuration required adjustment to allow traffic. Start: 22:00 AEDT 19/12/2022 End: 12:37 AEDT 20/12/2022 Impact: Some Upload, Amend, Remove transactions may have received an error between these times. If a provider has received an error, we encourage them to attempt to perform the transaction again if they do not have a re-queuing mechanism. Please contact us if you have any further questions or concerns. Kind regards, Australian Digital Health Agency

Updates:

  • Time: Dec. 20, 2022, 5:03 a.m.
    Status: Resolved
    Update: Event Summary: A number of transaction failures were observed from healthcare providers attempting to transact with the My Health Record system. Upon investigation it was found that an internal configuration required adjustment to allow traffic. Start: 22:00 AEDT 19/12/2022 End: 12:37 AEDT 20/12/2022 Impact: Some Upload, Amend, Remove transactions may have received an error between these times. If a provider has received an error, we encourage them to attempt to perform the transaction again if they do not have a re-queuing mechanism. Please contact us if you have any further questions or concerns. Kind regards, Australian Digital Health Agency

Updates:

  • Time: Dec. 12, 2022, 1:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 12, 2022, 12:32 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 12, 2022, 1:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 12, 2022, 12:32 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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