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Is there an MediRecords outage?

MediRecords status: Systems Active

Last checked: 6 minutes ago

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MediRecords outages and incidents

Outage and incident data over the last 30 days for MediRecords.

There have been 2 outages or incidents for MediRecords in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MediRecords

Outlogger tracks the status of these components for Xero:

Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active
Component Status
Appointment Book Active
Appointments Widget Active
ConnectAPI Active
ePrescribing and Prescribing Active
MediRecords Active
Patient App Active
Secure Messaging Active
SMS Active
Waiting Room Active
Active
eRx Script Exchange Active
Healthlink Active
Medicare Active
MediRecords Support Channel Active
My Health Record Active
Twilio Active

Latest MediRecords outages and incidents.

View the latest incidents for MediRecords and check for official updates:

Updates:

  • Time: Feb. 20, 2023, 2:19 a.m.
    Status: Resolved
    Update: The scope of this incident has changed and is only affecting API customers. We are reaching out to API customers directly.
  • Time: Feb. 20, 2023, 12:46 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing users to be unable to search for patients that had an appointment created on or after 17/02/23. You can still see the patient's appointments and can access their files through the appointment book. Please use this article for guidance on how to access patient files through the appointment book: https://support.medirecords.com/hc/en-us/articles/360000222596-Appointment-Options-Open-Patient-Run-OPV-Bill-Patient

Updates:

  • Time: Feb. 10, 2023, 7:16 a.m.
    Status: Resolved
    Update: This incident has now been resolved
  • Time: Feb. 10, 2023, 3:44 a.m.
    Status: Investigating
    Update: My Health Records is currently experiencing an outage. They are investigating the cause promptly.

Updates:

  • Time: Feb. 10, 2023, 7:16 a.m.
    Status: Resolved
    Update: This incident has now been resolved
  • Time: Feb. 10, 2023, 3:44 a.m.
    Status: Investigating
    Update: My Health Records is currently experiencing an outage. They are investigating the cause promptly.

Updates:

  • Time: Jan. 26, 2023, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 2:27 a.m.
    Status: Identified
    Update: My Health Record is continuing to work on the issue.
  • Time: Jan. 25, 2023, 2:27 a.m.
    Status: Identified
    Update: My Health Record is continuing to work on the issue.
  • Time: Jan. 25, 2023, 2:20 a.m.
    Status: Identified
    Update: My Health Record is continuing to work on the issue.
  • Time: Jan. 25, 2023, 2:20 a.m.
    Status: Identified
    Update: My Health Record is continuing to work on the issue.
  • Time: Jan. 25, 2023, 2:20 a.m.
    Status: Identified
    Update: My Health Record has reported they are having an outage resulting in users being unable to access their services. They are currently working to resolve the issue.
  • Time: Jan. 25, 2023, 2:20 a.m.
    Status: Identified
    Update: My Health Record has reported they are having an outage resulting in users being unable to access their services. They are currently working to resolve the issue.

Updates:

  • Time: Jan. 19, 2023, 6:39 a.m.
    Status: Resolved
    Update: A fix has been implemented and the behaviour has returned to normal. We appreciate your patience in this matter.
  • Time: Jan. 17, 2023, 10:02 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 17, 2023, 2:26 a.m.
    Status: Investigating
    Update: We advise in the meantime that you use the System Audit feature to recover any patient emails that have been removed. Please access this article for more information on the System Audit: https://support.medirecords.com/hc/en-us/articles/115001360691-System-Audit- We appreciate this has an impact on your business and requires attention. We will endeavor to have the issue resolved as quickly as possible.

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Frequently Asked Questions - MediRecords

Is there a MediRecords outage?
The current status of MediRecords is: Systems Active
Where can I find the official status page of MediRecords?
The official status page for MediRecords is here
How can I get notified if MediRecords is down or experiencing an outage?
To get notified of any status changes to MediRecords, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MediRecords every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MediRecords do?
MediRecords provides customized solutions for healthcare professionals and organizations, including sole practitioners, hospitals, health departments, and multidisciplinary teams. Try a demo of MediRecords now.

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