Is there an miLibris outage?

miLibris status: Systems Active

Last checked: 9 minutes ago

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miLibris outages and incidents

Outage and incident data over the last 30 days for miLibris.

There have been 0 outages or incidents for miLibris in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for miLibris

Outlogger tracks the status of these components for Xero:

Publication Active
Static Active
v3.x Active
v4.x Active
v5.x Active
Console Active
Multimedia Editor Active
Push Active
CA Active
FR Active
NL Active
US Active
Push Notifications Active
Component Status
Publication Active
Static Active
Active
v3.x Active
v4.x Active
v5.x Active
Active
Console Active
Multimedia Editor Active
Push Active
Active
CA Active
FR Active
NL Active
US Active
Active
Push Notifications Active

Latest miLibris outages and incidents.

View the latest incidents for miLibris and check for official updates:

Updates:

  • Time: June 30, 2016, 9:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2016, 8:29 p.m.
    Status: Identified
    Update: Our publication queue reached a critical number of tasks. Currently spawning more servers in the publication pool.

Updates:

  • Time: June 23, 2016, 10:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2016, 10:40 p.m.
    Status: Investigating
    Update: We have a network issue with one of our gateway. Our internal publication API is impacted.

Updates:

  • Time: June 16, 2016, 9:26 p.m.
    Status: Resolved
    Update: Due to sub-optimal data access requests.

Updates:

  • Time: Aug. 1, 2018, 7:37 p.m.
    Status: Postmortem
    Update: Sunday and monday morning, we had downtimes due to the poor response time of our main database. We want to share here what happened with full transparency. ### Problem Our main database servers was not able to execute the number of transactions per time frame that is actually required by the applications servers. We monitored a high resources utilization (CPU, Memory, ...) and an excessive locking of the database requests. At the time we write these lines, the root cause is not fully established and we are still investigating. A dedicated team is on site at 6.30am every day, until complete resolution. ### Impacted Services - APIs high response time (may cause timeouts on connected devices or apps) - Content delivery - Non cached thumbnails delivery - In some cases, publication process bad behavior (wrong catalog cache invalidation when a new content is ready) ### Resolution We first wanted to minimize the number of DB queries by increasing the query cache of our APIs. We spawn for that two more instances of our frontend servers. We then decide to also change our load balancer configuration to queue and bufferize more queries depending of the load of our frontends. These two actions solves the problem and the DB locks finally falled to a normal value. Time to repair = 4-5 hours. Each down time. ### Still running actions Traffic is constantly growing every day due to global increase of digital readings but not in any unexpected load, so this problem is not due to a "special load. We still have to work on this problem to understand what exactly happened. Plan of actions : - reduce the coupling between some parts of services and our main DB - increase caches or add more application cache - increase the number of DB probes to graph more values - working on our connexion spooler to better spread and fallback connections
  • Time: May 10, 2016, 6:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2016, 2:29 p.m.
    Status: Monitoring
    Update: Response time is stable. Continuing monitoring.
  • Time: May 9, 2016, 9:53 a.m.
    Status: Monitoring
    Update: Fix deployed. Waiting for results.
  • Time: May 9, 2016, 6:58 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 8, 2016, 10:30 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2016, 7:41 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

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Frequently Asked Questions - miLibris

Is there a miLibris outage?
The current status of miLibris is: Systems Active
Where can I find the official status page of miLibris?
The official status page for miLibris is here
How can I get notified if miLibris is down or experiencing an outage?
To get notified of any status changes to miLibris, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of miLibris every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does miLibris do?
miLibris enhances your digital editions and provides tailored solutions to distribute them to your readers on all web and mobile platforms.

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