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Is there an Moov outage?

Moov status: Systems Active

Last checked: a minute ago

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Moov outages and incidents

Outage and incident data over the last 30 days for Moov.

There have been 0 outages or incidents for Moov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Moov

Outlogger tracks the status of these components for Xero:

API Requests Active
Dashboard Active
Integrations Active
Moov.js Active
Payments Active
Webhooks Active
Component Status
API Requests Active
Dashboard Active
Integrations Active
Moov.js Active
Payments Active
Webhooks Active

Latest Moov outages and incidents.

View the latest incidents for Moov and check for official updates:

Updates:

  • Time: April 13, 2023, 1:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 13, 2023, 12:05 a.m.
    Status: Monitoring
    Update: The fix for this will be deployed tonight, we will monitor monitor the results after deployment.
  • Time: April 12, 2023, 10:02 p.m.
    Status: Identified
    Update: The cause of this issue has been identified and a fix will be deployed tonight.
  • Time: April 12, 2023, 8:53 p.m.
    Status: Identified
    Update: Moov has identified an issue linking American Express cards. The engineering team is working on a resolution. Stay tuned for updates/ details as they become available.

Updates:

  • Time: April 13, 2023, 1:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 13, 2023, 12:05 a.m.
    Status: Monitoring
    Update: The fix for this will be deployed tonight, we will monitor monitor the results after deployment.
  • Time: April 12, 2023, 10:02 p.m.
    Status: Identified
    Update: The cause of this issue has been identified and a fix will be deployed tonight.
  • Time: April 12, 2023, 8:53 p.m.
    Status: Identified
    Update: Moov has identified an issue linking American Express cards. The engineering team is working on a resolution. Stay tuned for updates/ details as they become available.

Updates:

  • Time: April 6, 2023, 7:12 p.m.
    Status: Resolved
    Update: The incident has been resolved since we rolled back the deployment, but Moov continued to monitor the activity. Moov and Mastercard are digging into Root Cause.
  • Time: April 6, 2023, 5:24 p.m.
    Status: Monitoring
    Update: Moov deployed an update to our Mastercard Connection. The deployment was successful on the Moov side but appears to have caused an issue with the responses coming back from Mastercard. Moov has pulled the deployment back and transactions are processing as expected. Moov will continue communications with Mastercard.
  • Time: April 6, 2023, 4:58 p.m.
    Status: Investigating
    Update: Moov is currently investigating an issue where Mastercard is returning a higher number of Declines than we expect. Please stand by for updates.

Updates:

  • Time: April 6, 2023, 7:12 p.m.
    Status: Resolved
    Update: The incident has been resolved since we rolled back the deployment, but Moov continued to monitor the activity. Moov and Mastercard are digging into Root Cause.
  • Time: April 6, 2023, 5:24 p.m.
    Status: Monitoring
    Update: Moov deployed an update to our Mastercard Connection. The deployment was successful on the Moov side but appears to have caused an issue with the responses coming back from Mastercard. Moov has pulled the deployment back and transactions are processing as expected. Moov will continue communications with Mastercard.
  • Time: April 6, 2023, 4:58 p.m.
    Status: Investigating
    Update: Moov is currently investigating an issue where Mastercard is returning a higher number of Declines than we expect. Please stand by for updates.

Updates:

  • Time: March 30, 2023, 6:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 30, 2023, 4:48 p.m.
    Status: Monitoring
    Update: Mastercard Database queries were operating in a degraded state causing 202 responses. Databases were restarted and processing resumed to a normal state.
  • Time: March 30, 2023, 4:32 p.m.
    Status: Monitoring
    Update: Mastercard processing is currently in a degraded state. Moov engineers are investigating the issue. Customers may see an increase in 202s. Moov will provide updates as they are available.

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Frequently Asked Questions - Moov

Is there a Moov outage?
The current status of Moov is: Systems Active
Where can I find the official status page of Moov?
The official status page for Moov is here
How can I get notified if Moov is down or experiencing an outage?
To get notified of any status changes to Moov, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Moov every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Moov do?
Moov is a payments platform that enables seamless acceptance, storage, and disbursement of money, providing the best user experiences.

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