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Is there an Moov outage?

Moov status: Systems Active

Last checked: 25 seconds ago

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Moov outages and incidents

Outage and incident data over the last 30 days for Moov.

There have been 0 outages or incidents for Moov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Moov

Outlogger tracks the status of these components for Xero:

API Requests Active
Dashboard Active
Integrations Active
Moov.js Active
Payments Active
Webhooks Active
Component Status
API Requests Active
Dashboard Active
Integrations Active
Moov.js Active
Payments Active
Webhooks Active

Latest Moov outages and incidents.

View the latest incidents for Moov and check for official updates:

Updates:

  • Time: Jan. 27, 2023, 1:31 a.m.
    Status: Resolved
    Update: We deployed updates to mitigate the timeouts and error rates have come down to an acceptable level. The team continues to monitor all systems.
  • Time: Jan. 27, 2023, 12:24 a.m.
    Status: Monitoring
    Update: The issue has been identified and timeouts are reduced. We continue to monitor.
  • Time: Jan. 27, 2023, 12:02 a.m.
    Status: Investigating
    Update: We are investigating an elevated level of errors and are currently looking into the issue.

Updates:

  • Time: Jan. 27, 2023, 1:31 a.m.
    Status: Resolved
    Update: We deployed updates to mitigate the timeouts and error rates have come down to an acceptable level. The team continues to monitor all systems.
  • Time: Jan. 27, 2023, 12:24 a.m.
    Status: Monitoring
    Update: The issue has been identified and timeouts are reduced. We continue to monitor.
  • Time: Jan. 27, 2023, 12:02 a.m.
    Status: Investigating
    Update: We are investigating an elevated level of errors and are currently looking into the issue.

Updates:

  • Time: Jan. 25, 2023, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 7:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: Jan. 25, 2023, 6:50 p.m.
    Status: Investigating
    Update: Internal monitoring informed us of degraded performance affecting transfers and causing intermittent timeouts. Teams are engaged to diagnose and remedy the issue.

Updates:

  • Time: Jan. 25, 2023, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2023, 7:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: Jan. 25, 2023, 6:50 p.m.
    Status: Investigating
    Update: Internal monitoring informed us of degraded performance affecting transfers and causing intermittent timeouts. Teams are engaged to diagnose and remedy the issue.

Updates:

  • Time: Jan. 19, 2023, 4:34 p.m.
    Status: Resolved
    Update: Mastercard maintenance is complete, and normal service has been restored. All failed transactions occurred between 9:22PM and 9:46PM CST. Failed transactions from this time period should be retried.
  • Time: Jan. 19, 2023, 6:30 a.m.
    Status: Monitoring
    Update: We’ve confirmed Mastercard is conducting maintenance that temporarily resulted in failed transactions and potentially reduced capacity. Maintenance is expected to be ongoing until 8AM CST and we have taken steps to mitigate further impact. We are continuing to monitor and will provide further updates if there is any additional impact or when maintenance is complete, until then there may be degraded performance. During this period any failed transactions should be retried after the service has been fully restored.
  • Time: Jan. 19, 2023, 4:41 a.m.
    Status: Investigating
    Update: Valued Partners please be advised we are keeping an eye on a potential disruption in Mastercard gateway activity. The Moov platform is up and running but we are monitoring the Mastercard gateway for potential timeouts/ delays. This is a direct Mastercard service that sits outside of Moov. We will provide updates as we have them.

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Frequently Asked Questions - Moov

Is there a Moov outage?
The current status of Moov is: Systems Active
Where can I find the official status page of Moov?
The official status page for Moov is here
How can I get notified if Moov is down or experiencing an outage?
To get notified of any status changes to Moov, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Moov every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Moov do?
Moov is a payments platform that enables seamless acceptance, storage, and disbursement of money, providing the best user experiences.

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