Time: June 8, 2021, 12:05 p.m.

Status: Resolved

Update: A fix was deployed by our vendor at at 10:36 UTC. Website (https://www.mural.co/) is now fully operational. https://app.mural.co/ was unaffected by this incident.

Time: June 8, 2021, 11:01 a.m.

Status: Monitoring

Update: A fix has been deployed by our vendor. Customers may experience increased load time as vendor services return. All aspects of https://app.mural.co/ remain unaffected.

Time: June 8, 2021, 10:49 a.m.

Status: Identified

Update: We are currently investigating issues with one of our upstream providers that provides CDN services. This is affecting https://mural.co/. All aspects of https://app.mural.co/ are unaffected We are monitoring this and will provide updates as soon as we have them. We can be contacted through in-app chat or via [email protected] email.

Time: June 8, 2021, 10:31 a.m.

Status: Investigating

Update: We are currently investigating reports of https://mural.co/ not being accessible for users in several geographies. One of our vendors is experiencing technical issues and we are in contact with them to resolve the incident. All aspects of https://app.mural.co/ are unaffected. We can be contacted through in-app chat or via [email protected] email.

Time: June 2, 2021, 12:45 a.m.

Status: Resolved

Update: The fix we deployed has successfully resolved the issue and credit card payments are once again being processed correctly. Any users impacted by this issue can now re-submit their billing details to complete their subscription. We apologize for the inconvenience this may have caused and thank you for your patience.

Time: June 1, 2021, 11:45 p.m.

Status: Monitoring

Update: We are continuing to monitor the fix that has been deployed for this issue. We will update this message as soon as there are further details available, or at the latest within the next hour.

Time: June 1, 2021, 10:42 p.m.

Status: Monitoring

Update: A fix for this issue has been deployed and we are currently monitoring its status. We will update this message as soon as there are further details available, or at the latest within the next hour.

Time: June 1, 2021, 10:24 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue. We will update this message as soon as there are further details available, or at the latest within the next hour.

Time: June 1, 2021, 9:04 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue. We will update this message as soon as there are further details available, or at the latest within the next hour.

Time: June 1, 2021, 7:19 p.m.

Status: Identified

Update: We have identified the cause of the credit card payment issue. We're working on a fix that we hope to deploy soon. In the meantime, please continue to contact our Customer Support team at [email protected] if you are unable to access your workspace due to an expired subscription.

Time: June 1, 2021, 6:27 p.m.

Status: Investigating

Update: We are currently investigating reports from a small number of MURAL users of an issue paying for a monthly or annual subscription via credit card. If you are experiencing this issue and need to access your MURAL workspace urgently, please contact our Customer Support team at [email protected].

Time: May 26, 2021, 11:13 p.m.

Status: Postmortem

Update: What happened: At 08:20 UTC on May 18, 2021, we experienced a spike in CPU usage on our primary database servers. This was caused by an unexpectedly-large number of concurrent requests, which resulted in the MURAL application being unresponsive and users no longer being able to log in. ‌ Details and corrective actions: At 09:01 UTC we initiated a manual fail-over to a new primary database server. This was completed at 09:05 UTC, at which time full service was restored with no data loss. ‌ What we’ve done to avoid this happening again: Over the weekend of May 22-23 we performed a series of maintenance operations to significantly improve our database performance. We are also improving our automated internal alerts to identify potential issues earlier. This will help us to react faster in the event of a similar occurrence in future.

Time: May 18, 2021, 12:16 p.m.

Status: Resolved

Update: The issue with logging in and interacting with the MURAL application has been resolved, and full service has been resolved. We apologize for the inconvenience this may have caused, and will be conducting a full review to avoid a repeat in the future.

Time: May 18, 2021, 9:12 a.m.

Status: Monitoring

Update: Our developers have just sent out a fix and we continue to monitor the issue.

Time: May 18, 2021, 8:42 a.m.

Status: Investigating

Update: We are currently investigating this issue.

Time: May 5, 2021, 10:24 p.m.

Status: Postmortem

Update: What happened: At 10:31 Pacific Time on April 29, 2021, we executed a routine data maintenance procedure, related to bulk deletion of deactivated user accounts. This procedure involved a high number of concurrent operations, which generated unexpected high load on our main database servers, causing the primary to become unresponsive while processing said operations. This resulted in the MURAL application being unavailable for all users. Details and corrective actions: At 11:06 Pacific Time we initiated a manual failover to a new primary database server. This was completed at 11:17 Pacific Time and we were able to restore full service, without any loss of data. What we’ve done to avoid this happening again: We have temporarily restricted the procedure that triggered this situation, while we review and upgrade how it works. This is aimed also at improving our handling of massive bulk data operations to prevent them from impacting service availability. MURAL administrators can continue to disable users on an individual or pick-list basis, via the admin interface. We apologize for any inconvenience caused by this incident and thank you for your understanding.

Time: April 29, 2021, 7:19 p.m.

Status: Resolved

Update: This issue has been resolved and full access should be restored. We will be posting a post-mortem on this issue on status.mural.co in the coming days. Thank you for your patience and we do apologize again for this inconvenience.

Time: April 29, 2021, 6:21 p.m.

Status: Monitoring

Update: We have sent out a fix for this issue and will continue to monitor the situation. We will update here when we have received confirmation that the issue has been resolved.

Time: April 29, 2021, 5:54 p.m.

Status: Identified

Update: We have identified the root cause of this issue and are actively working on deploying a fix. We will update here with any news and sincerely apologize for any issues this may be causing.

Time: April 29, 2021, 5:43 p.m.

Status: Investigating

Update: We are currently experiencing a major service degradation. Users are experiencing latency and may be logged out of the application and will not be able to log in. We are investigating this issue and will update here with any news. We sincerely apologize for any issues this may be causing.

Time: April 2, 2021, 1:26 a.m.

Status: Resolved

Update: Our cloud provider has resolved the issue.

Time: April 1, 2021, 11:50 p.m.

Status: Monitoring

Update: Our cloud infrastructure provider has mitigated the issue and error rates are nominal. We'll be monitoring the status of the application and provide a new update within 60 minutes.

Time: April 1, 2021, 10:55 p.m.

Status: Monitoring

Update: Our cloud infrastructure provider is mitigating the issue and error rates have returned to normal. We'll be monitoring the status of the application and provide a new update within 60 minutes.

Time: April 1, 2021, 10:13 p.m.

Status: Identified

Update: We are currently experiencing issues with our cloud provider on some regions. While our service still remains unaffected, intermittent connectivity issues may be experienced by some clients. We are actively monitoring and working on it, and we will keep you updated on any changes.