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Is there an Mural outage?

Mural status: Systems Active

Last checked: 4 minutes ago

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Mural outages and incidents

Outage and incident data over the last 30 days for Mural.

There have been 1 outages or incidents for Mural in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mural

Outlogger tracks the status of these components for Xero:

Learning Active
Website Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active
Component Status
Learning Active
Website Active
Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active

Latest Mural outages and incidents.

View the latest incidents for Mural and check for official updates:

Updates:

  • Time: March 31, 2021, 2:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 31, 2021, 11:04 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 31, 2021, 11:01 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 31, 2021, 9:28 a.m.
    Status: Investigating
    Update: It's confirmed that the issue has been resolved and we will keep monitoring it. We apologise for any inconvenience caused.
  • Time: March 31, 2021, 8:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 31, 2021, 7:53 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with our email provider.

Updates:

  • Time: Feb. 23, 2021, 5:30 p.m.
    Status: Postmortem
    Update: **What happened:** At 8:09am Pacific Time on Feb 22, 2021 we updated the IP Allowlisting settings for one of our Enterprise customers. The list of IP addresses for that customer contained an incorrectly formatted IP range, causing an exception in the code that updates our firewall settings. Our firewall configuration system responded to this exception in the most conservative manner possible, temporarily shutting off all customer access. At 8:27am Pacific Time on Feb 22, 2021 we corrected the malformed entry and re-applied the IP Allowlisting settings for the customer in question, restoring access to the system. **What we’ve done to avoid this happening again:** At 5:14am Pacific Time on Feb 23, 2021 we published an update to our Firewall configuration system. This update provides more granular exception handling and ensures that Firewall updates will apply only to the customer being modified.
  • Time: Feb. 22, 2021, 5:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 22, 2021, 4:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and MURAL access has been restored. We are monitoring the results.
  • Time: Feb. 22, 2021, 4:23 p.m.
    Status: Investigating
    Update: Users are currently unable to sign in to MURAL. We're investigating the issue + will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

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Frequently Asked Questions - Mural

Is there a Mural outage?
The current status of Mural is: Systems Active
Where can I find the official status page of Mural?
The official status page for Mural is here
How can I get notified if Mural is down or experiencing an outage?
To get notified of any status changes to Mural, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Mural every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Mural do?
Our visual work platform enhances collaboration and teamwork securely and flexibly. Transform meetings into murals.

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