Is there an Mural outage?
Mural status: Systems Active
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Mural.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Learning | Active |
| Website | Active |
| Mural Application | Active |
| Authentication | Active |
| Billing | Active |
| Canvas | Active |
| Exports | Active |
| Integrations | Active |
| Mural Database | Active |
| Notifications | Active |
| Realtime collaboration | Active |
| Search | Active |
View the latest incidents for Mural and check for official updates:
Description: We have determined that the change implemented previously has successfully resolved this issue, therefore restoring Mural's service to fully operational. We appreciate your patience while we were working on finding a solution and apologize for any inconveniences.
Status: Resolved
Impact: Minor | Started At: Jan. 16, 2024, 6:20 p.m.
Description: We have confirmed right-clicking on a Mural canvas no longer causes a blank page, and therefore consider this issue to be resolved. We apologize once again for any inconveniences caused and thank you for your patience while we reached a resolution.
Status: Resolved
Impact: Minor | Started At: Jan. 4, 2024, 10:01 p.m.
Description: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused and thank you for your patience whilst our teams were working on it.
Status: Resolved
Impact: Major | Started At: Dec. 21, 2023, 7:01 p.m.
Description: Full service has been restored and this incident is now resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Critical | Started At: Dec. 4, 2023, 11:34 p.m.
Description: **Summary**: On Saturday, November 11th at 03:00 UTC, Mural performed scheduled maintenance on our production clusters. Post-migration checks indicated all functions were performing as expected. On Monday, November 13th, some Mural customers reported difficulty logging into the Mural web application. Mural’s incident response team was immediately engaged in troubleshooting these reports. Initial investigations revealed that the platform upgrade over the preceding weekend had incorrect settings for the DNS infrastructure and a key backend application's auto-scaling. This resulted in unstable connections for some users. During the course of this investigation, we also discovered that load balancing improvements for clients with specific network and application configurations altered how the client’s IP address was interpreted by our system, preventing access for such clients. Our incident response team addressed the auto-scaling configuration, resolving DNS-related issues and restored access for the majority of users. Next, a new load-balancing configuration underwent adjustments and testing to restore stable connections for the previously-impacted users. The total time from when our incident response team started working on this incident, to deploying the final fix, was 9 hours 40 minutes. **What we’ve done to prevent this happening again:** As part of Mural’s post-incident procedure, our engineering teams conducted a thorough review to identify the root cause and outline necessary improvements. 8 separate changes have been identified and will be implemented in the coming weeks. These changes cover monitoring to detect this scenario sooner, enhanced post-migration checks to ensure this scenario and others are included in our use cases and reviewing our migration process to reduce the risks. We apologize for any inconvenience this incident may have caused and sincerely thank your patience whilst we worked through this incident.
Status: Postmortem
Impact: Critical | Started At: Nov. 13, 2023, 12:01 p.m.
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