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Is there an Mural outage?

Mural status: Systems Active

Last checked: 8 minutes ago

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Mural outages and incidents

Outage and incident data over the last 30 days for Mural.

There have been 1 outages or incidents for Mural in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mural

Outlogger tracks the status of these components for Xero:

Learning Active
Website Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active
Component Status
Learning Active
Website Active
Active
Authentication Active
Billing Active
Canvas Active
Exports Active
Integrations Active
Mural Database Active
Notifications Active
Realtime collaboration Active
Search Active

Latest Mural outages and incidents.

View the latest incidents for Mural and check for official updates:

Updates:

  • Time: Nov. 9, 2023, 2:59 p.m.
    Status: Resolved
    Update: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
  • Time: Nov. 9, 2023, 1:58 p.m.
    Status: Monitoring
    Update: We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.
  • Time: Nov. 9, 2023, 1:51 p.m.
    Status: Identified
    Update: Searching for images in the "web" tab currently returns no results. We're investigating the issue and will restore regular service as quickly as possible. As a temporary workaround, users are advised to search for images via their usual search engine, and then upload the images to their mural. Please check our status page for the most up-to-date info: status.mural.co/

Updates:

  • Time: Oct. 13, 2023, 11:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2023, 1:13 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 13, 2023, 1:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 13, 2023, 11:59 a.m.
    Status: Identified
    Update: We've applied a temporary fix for the problem and icons are now working again.
  • Time: Oct. 13, 2023, 10:56 a.m.
    Status: Investigating
    Update: When some icons are added to a mural, they appear transparent and will not display. This does not apply to all icons in the library. We are investigating and will restore regular service as soon as possible.

Updates:

  • Time: July 18, 2023, 3:40 p.m.
    Status: Postmortem
    Update: **Summary** On 13th July 2023, we implemented a change to our SAML SSO login flow. This change was released to production at 7pm UTC and we started receiving sporadic reports of login issues that were treated as isolated incidents, as the vast majority of Mural users were able to continue accessing without issues. By 11am UTC on the 14th July, the volume of login issues had increased and we activated our taskforce to investigate the cause. By 11:25 UTC we identified a potential cause of the issue and started preparing a fix. At 11:45 UTC we made the decision to roll back the change from the previous day, which was completed at 12:15 UTC. As of 12:15 UTC login behavior returned to normal parameters.‌ **‌What we've done to avoid this happening again** The change we implemented on Thursday afternoon was rolled back and we are preparing a new change that will avoid impacting the SAML SSO login flow.
  • Time: July 14, 2023, 1:56 p.m.
    Status: Resolved
    Update: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
  • Time: July 14, 2023, 12:59 p.m.
    Status: Monitoring
    Update: We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.
  • Time: July 14, 2023, 12:24 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 14, 2023, 11:26 a.m.
    Status: Investigating
    Update: Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.

Updates:

  • Time: April 3, 2023, 4:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 3, 2023, 3:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 3, 2023, 3:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 3, 2023, 2:39 p.m.
    Status: Investigating
    Update: Some members are currently experiencing a service degradation with the Teams integration. We’re investigating the issue and are working to restore regular service as soon as possible.

Updates:

  • Time: Jan. 25, 2023, 11:19 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Jan. 25, 2023, 10:18 a.m.
    Status: Monitoring
    Update: Our service provider has implemented a fix for this issue and we will continue to monitor its results. We will keep this page updated as we have more information. We apologize for any inconvenience caused.
  • Time: Jan. 25, 2023, 9:43 a.m.
    Status: Identified
    Update: Our service provider is still working on this issue. We will keep this page updated as soon as we have more information.
  • Time: Jan. 25, 2023, 8:42 a.m.
    Status: Identified
    Update: We've identified an issue with our service provider and are actively monitoring the situation.
  • Time: Jan. 25, 2023, 8:28 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 25, 2023, 8:27 a.m.
    Status: Investigating
    Update: Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating a general performance issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

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Frequently Asked Questions - Mural

Is there a Mural outage?
The current status of Mural is: Systems Active
Where can I find the official status page of Mural?
The official status page for Mural is here
How can I get notified if Mural is down or experiencing an outage?
To get notified of any status changes to Mural, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Mural every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Mural do?
Our visual work platform enhances collaboration and teamwork securely and flexibly. Transform meetings into murals.

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