Is there an Mural outage?
Mural status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Mural.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Learning | Active |
| Website | Active |
| Mural Application | Active |
| Authentication | Active |
| Billing | Active |
| Canvas | Active |
| Exports | Active |
| Integrations | Active |
| Mural Database | Active |
| Notifications | Active |
| Realtime collaboration | Active |
| Search | Active |
View the latest incidents for Mural and check for official updates:
Description: We have implemented a fix for this issue and we have currently determined it has been successfully resolved. We apologize for any inconveniences caused and appreciate your patience.
Status: Resolved
Impact: Minor | Started At: July 20, 2022, 7:14 p.m.
Description: **What happened?** On Friday, June 17 2022 at 22:20 UTC, our email service provider incorrectly identified a security risk with MURAL’s account. As a precaution, our email service provider suspended MURAL’s account. This resulted in MURAL product emails \(for example: invitations to join a mural\) not sending. MURAL worked with our email service provider to restore service as quickly as possible. Together with our service provider we implemented a fix at 02:50 UTC on June 18th, which restored full service and allowed the pending emails to be sent. We continued to monitor the results of the fix until 04:00 UTC, at which time the incident was closed. **Summary** MURAL’s platform remained available throughout this incident. There was a delay of 2 hours and 50 minutes sending product emails, but this did not impact service availability.
Status: Postmortem
Impact: Minor | Started At: June 17, 2022, 10:37 p.m.
Description: **What happened?** On June 14th at 07:48 UTC, we started to receive isolated reports of MURAL users in Europe being unable to access their murals. At 08:48 UTC we confirmed this was an issue affecting a significant proportion of MURAL users and escalated this to our incident response team to commence investigations. At 10:25 UTC our cloud provider confirmed there was an issue with their portal \(see [https://status.azure.com/en-gb/status/history/](https://status.azure.com/en-gb/status/history/) for more details\). This was confirmed to be the root cause of the issue affecting MURAL users. At 12:16 UTC, in collaboration with our cloud provider, we successfully updated our connection to the Azure portal. By 12:50 UTC full connectivity and service in MURAL had been restored. **Summary** This incident resulted in 5 hours 2 mins of downtime. No data from prior to the outage was lost during this time.
Status: Postmortem
Impact: Major | Started At: June 14, 2022, 9:59 a.m.
Description: The fix we implemented earlier has been successful and full service has been restored.
Status: Resolved
Impact: None | Started At: June 12, 2022, 9:39 a.m.
Description: The fix we implemented earlier has been successful and full service has been restored. We apologize for the inconvenience this interruption caused and will be conducting a full review on how to prevent this issue from occurring again.
Status: Resolved
Impact: Critical | Started At: June 12, 2022, 1:32 a.m.
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