Is there an Mural outage?
Mural status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Mural and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Mural.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Learning | Active |
| Website | Active |
| Mural Application | Active |
| Authentication | Active |
| Billing | Active |
| Canvas | Active |
| Exports | Active |
| Integrations | Active |
| Mural Database | Active |
| Notifications | Active |
| Realtime collaboration | Active |
| Search | Active |
View the latest incidents for Mural and check for official updates:
Description: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Critical | Started At: Oct. 15, 2022, 2:47 a.m.
Description: **What happened?** At 06:25 UTC on September 28 2022 we started to receive notifications of users seeing an error page when accessing their MURAL workspaces. Initial investigations indicated the cause was an issue with our cloud provider. Shortly after we received confirmation from our cloud provider that routine server maintenance had had an unexpected impact on the availability of data hosted in one of their facilities. At 06:55 UTC MURAL implemented a workaround to re-route traffic and restore service via a secondary server. At 07:25 UTC our cloud provider confirmed that full service had been restored on the primary server and we were able to revert the earlier change. **Summary** This incident impacted service availability from 06:25 UTC to 06:55 UTC, for a total of 30 minutes of downtime. No data was lost, however MURAL was not accessible during this time. **What we've done to avoid this happening again** We have improved automated monitoring and notifications to include this particular scenario, to ensure we can restore service faster in the event this should occur again.
Status: Postmortem
Impact: Major | Started At: Sept. 28, 2022, 6:49 a.m.
Description: **What Happened?** At 09:43 UTC on September 23rd 2022 our automated monitoring indicated that users were receiving intermittent errors when trying to access MURAL. We determined that the issues were being caused by a recent code change which unexpectedly impacted our infrastructure capacity. We were able to provisionally mitigate this by increasing capacity, resolving the issue definitively through an updated code change. **Summary** This incident impacted service availability from 09:43 UTC to 10:42 UTC, for a total of 1 hour of intermittent downtime. No data was lost, however some members would have experienced troubles accessing their MURAL data. **What we’ve done to avoid this happening again** We are documenting the constraints identified through this outage as guidance for future changes. In addition to this we are reviewing our automated infrastructure capacity management to ensure we stay within acceptable parameters. We are also reviewing protocols to maintain system stability, should this specific issue occur again.
Status: Postmortem
Impact: Major | Started At: Sept. 23, 2022, 10:09 a.m.
Description: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Minor | Started At: Aug. 31, 2022, 8:05 p.m.
Description: The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
Status: Resolved
Impact: Minor | Started At: Aug. 16, 2022, 3:54 p.m.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.
