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Is there an mux outage?

mux status: Systems Active

Last checked: a minute ago

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mux outages and incidents

Outage and incident data over the last 30 days for mux.

There have been 3 outages or incidents for mux in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for mux

Outlogger tracks the status of these components for Xero:

Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active
Component Status
Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active

Latest mux outages and incidents.

View the latest incidents for mux and check for official updates:

Updates:

  • Time: July 6, 2023, 2:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 6, 2023, 1:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 5, 2023, 11:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 5, 2023, 5:37 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where the data returned for ingest and storage usage within the Billing pages of the Dashboard may be incomplete or under-reported.

Updates:

  • Time: July 5, 2023, 7:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2023, 5:21 p.m.
    Status: Monitoring
    Update: We have identified the issue, as well as deployed a fix. Live Stream Input Health data is now functioning as expected. During the timeframe from approximately 20:45 UTC on June 30th until 17:20 UTC on July 5th, data may not have been sent to configured streaming exports for Live Stream Input Health. As of 17:20 UTC on July 5th, all exports should work as expected. Our team continues to monitor the system for performance.
  • Time: July 5, 2023, 5:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some configured streaming exports for Live Stream Input Health are not receiving the data as expected. All live streaming and video playback are working as expected.

Updates:

  • Time: July 5, 2023, 7:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2023, 5:21 p.m.
    Status: Monitoring
    Update: We have identified the issue, as well as deployed a fix. Live Stream Input Health data is now functioning as expected. During the timeframe from approximately 20:45 UTC on June 30th until 17:20 UTC on July 5th, data may not have been sent to configured streaming exports for Live Stream Input Health. As of 17:20 UTC on July 5th, all exports should work as expected. Our team continues to monitor the system for performance.
  • Time: July 5, 2023, 5:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some configured streaming exports for Live Stream Input Health are not receiving the data as expected. All live streaming and video playback are working as expected.

Updates:

  • Time: July 1, 2023, 12:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2023, 9:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 30, 2023, 9:23 p.m.
    Status: Identified
    Update: We incorrectly stated that all issues had been mitigated; the majority of API calls are functioning as expected, though we are still seeing elevated error rates for API calls to create new Assets and Direct Uploads. Our team is working on a fix for the remaining failed API calls.
  • Time: June 30, 2023, 9:17 p.m.
    Status: Identified
    Update: We have identified the problem and mitigated the issues.
  • Time: June 30, 2023, 8:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide updates as we have them. At this time, we are seeing elevated 5xx error rates, delayed webhook delivery, and sporadic updates to the Monitoring dashboard
  • Time: June 30, 2023, 8:42 p.m.
    Status: Investigating
    Update: We're currently investigating an issue that is causing elevated 5xx error rates on calls to api.mux.com.

Updates:

  • Time: July 1, 2023, 12:38 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2023, 9:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 30, 2023, 9:23 p.m.
    Status: Identified
    Update: We incorrectly stated that all issues had been mitigated; the majority of API calls are functioning as expected, though we are still seeing elevated error rates for API calls to create new Assets and Direct Uploads. Our team is working on a fix for the remaining failed API calls.
  • Time: June 30, 2023, 9:17 p.m.
    Status: Identified
    Update: We have identified the problem and mitigated the issues.
  • Time: June 30, 2023, 8:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide updates as we have them. At this time, we are seeing elevated 5xx error rates, delayed webhook delivery, and sporadic updates to the Monitoring dashboard
  • Time: June 30, 2023, 8:42 p.m.
    Status: Investigating
    Update: We're currently investigating an issue that is causing elevated 5xx error rates on calls to api.mux.com.

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Frequently Asked Questions - mux

Is there a mux outage?
The current status of mux is: Systems Active
Where can I find the official status page of mux?
The official status page for mux is here
How can I get notified if mux is down or experiencing an outage?
To get notified of any status changes to mux, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of mux every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does mux do?
Mux products enable modern software teams to stream vast amounts of video content daily, from startups to the World Cup.

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