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Is there an mux outage?

mux status: Systems Active

Last checked: 9 minutes ago

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mux outages and incidents

Outage and incident data over the last 30 days for mux.

There have been 3 outages or incidents for mux in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for mux

Outlogger tracks the status of these components for Xero:

Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active
Component Status
Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active

Latest mux outages and incidents.

View the latest incidents for mux and check for official updates:

Updates:

  • Time: Feb. 1, 2024, 1:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2024, 12:39 a.m.
    Status: Monitoring
    Update: A fix has been implemented and data has been backfilled for all customers. There was no data loss. We will continue to monitor the system for stability.
  • Time: Feb. 1, 2024, 12:05 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 31, 2024, 11:56 p.m.
    Status: Investigating
    Update: We continue to investigate this issue. EU ingest customers are not seeing any data after 22:36:00 UTC.
  • Time: Jan. 31, 2024, 11:23 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 31, 2024, 10:52 p.m.
    Status: Investigating
    Update: Starting at 22:36:00 UTC on Jan 31st, data present in the Monitoring Dashboards of Mux Data are incomplete for customers configured for data ingest in the EU. We are investigating

Updates:

  • Time: Jan. 31, 2024, 11:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2024, 7:49 p.m.
    Status: Monitoring
    Update: We have implemented a fix on Mux Video side to remove `#EXT-X-SESSION-DATA` tags from playlists. You should still upgrade to SDK version 3.5.1 or later.
  • Time: Jan. 31, 2024, 6:12 p.m.
    Status: Identified
    Update: We have identified an issue with the Mux Data AVPlayer SDK that results in elevated app crashes under the following conditions: - AVPlayer Data SDK version before 3.5.1 - HLS playback when the HLS playlist contains `#EXT-X-SESSION-DATA` tags If you are experiencing this issue you should upgrade to version 3.5.1 or later. In the meantime, for customers using Mux Video for playback, we are currently working on a fix to remove `#EXT-X-SESSION-DATA` tags from playlists to prevent this crash on older SDK versions. If you're not using Mux Video for playback you may want to consider doing the same until you can upgrade the SDK version.

Updates:

  • Time: Jan. 31, 2024, 11:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2024, 7:49 p.m.
    Status: Monitoring
    Update: We have implemented a fix on Mux Video side to remove `#EXT-X-SESSION-DATA` tags from playlists. You should still upgrade to SDK version 3.5.1 or later.
  • Time: Jan. 31, 2024, 6:12 p.m.
    Status: Identified
    Update: We have identified an issue with the Mux Data AVPlayer SDK that results in elevated app crashes under the following conditions: - AVPlayer Data SDK version before 3.5.1 - HLS playback when the HLS playlist contains `#EXT-X-SESSION-DATA` tags If you are experiencing this issue you should upgrade to version 3.5.1 or later. In the meantime, for customers using Mux Video for playback, we are currently working on a fix to remove `#EXT-X-SESSION-DATA` tags from playlists to prevent this crash on older SDK versions. If you're not using Mux Video for playback you may want to consider doing the same until you can upgrade the SDK version.

Updates:

  • Time: Jan. 24, 2024, 10:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2024, 9:47 p.m.
    Status: Monitoring
    Update: Playback error rates are returning to baseline after rolling back a recent change. We are continuing to monitor the recovery.
  • Time: Jan. 24, 2024, 9:19 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with elevated playback error rates.

Updates:

  • Time: Jan. 24, 2024, 10:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2024, 9:47 p.m.
    Status: Monitoring
    Update: Playback error rates are returning to baseline after rolling back a recent change. We are continuing to monitor the recovery.
  • Time: Jan. 24, 2024, 9:19 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with elevated playback error rates.

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Frequently Asked Questions - mux

Is there a mux outage?
The current status of mux is: Systems Active
Where can I find the official status page of mux?
The official status page for mux is here
How can I get notified if mux is down or experiencing an outage?
To get notified of any status changes to mux, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of mux every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does mux do?
Mux products enable modern software teams to stream vast amounts of video content daily, from startups to the World Cup.

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