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Is there an mux outage?

mux status: Systems Active

Last checked: 3 minutes ago

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mux outages and incidents

Outage and incident data over the last 30 days for mux.

There have been 3 outages or incidents for mux in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for mux

Outlogger tracks the status of these components for Xero:

Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active
Component Status
Mux Dashboard Active
Mux Data - Data Collection Active
Mux Docs Active
Mux Video - Live Active
Mux Video - VOD Active

Latest mux outages and incidents.

View the latest incidents for mux and check for official updates:

Updates:

  • Time: Jan. 9, 2024, 10:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 9, 2024, 7:52 p.m.
    Status: Monitoring
    Update: The issue has been identified and remediated. We continue to monitor the situation
  • Time: Jan. 9, 2024, 7:31 p.m.
    Status: Investigating
    Update: Starting at 19:16:59 UTC on Jan 9th we are experiencing an issue where the data present in the Monitoring Dashboards of Mux Data may be incomplete for customers configured for data ingest in the EU.

Updates:

  • Time: Jan. 9, 2024, 10:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 9, 2024, 7:52 p.m.
    Status: Monitoring
    Update: The issue has been identified and remediated. We continue to monitor the situation
  • Time: Jan. 9, 2024, 7:31 p.m.
    Status: Investigating
    Update: Starting at 19:16:59 UTC on Jan 9th we are experiencing an issue where the data present in the Monitoring Dashboards of Mux Data may be incomplete for customers configured for data ingest in the EU.

Updates:

  • Time: Dec. 2, 2023, 4:10 p.m.
    Status: Resolved
    Update: This incident has been resolved. Live streams on the single affected pod in our EU region were impacted between 14:18 UTC - 14:55 UTC.
  • Time: Dec. 2, 2023, 3:25 p.m.
    Status: Monitoring
    Update: Error rates on the affected pod in the EU region have returned to baseline, there is currently no customer impact; we continue monitoring.
  • Time: Dec. 2, 2023, 2:50 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a small subset of live streams in our EU region, causing playback failures on affected streams.

Updates:

  • Time: Dec. 2, 2023, 4:10 p.m.
    Status: Resolved
    Update: This incident has been resolved. Live streams on the single affected pod in our EU region were impacted between 14:18 UTC - 14:55 UTC.
  • Time: Dec. 2, 2023, 3:25 p.m.
    Status: Monitoring
    Update: Error rates on the affected pod in the EU region have returned to baseline, there is currently no customer impact; we continue monitoring.
  • Time: Dec. 2, 2023, 2:50 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a small subset of live streams in our EU region, causing playback failures on affected streams.

Updates:

  • Time: Nov. 30, 2023, 6:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2023, 5:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented & we are monitoring the results. Low-latency live streams started before 16:59 UTC that have experienced playback issues will need to be restarted.
  • Time: Nov. 30, 2023, 4:49 p.m.
    Status: Identified
    Update: Our team has identified the issue and is actively rolling out a fix. We are starting to see recovery for a subset of users.
  • Time: Nov. 30, 2023, 4:09 p.m.
    Status: Identified
    Update: Our team has identified the cause of some viewers not being able to view low-latency live streams, and is actively working on a fix.
  • Time: Nov. 30, 2023, 3:08 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate issues with viewing low-latency live streams. We’ll continue to update you here.
  • Time: Nov. 30, 2023, 2:34 p.m.
    Status: Investigating
    Update: We are investigating an issue with low-latency live streams, causing playback to fail. We apologize for the inconvenience and will share an update once we have more information.

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Frequently Asked Questions - mux

Is there a mux outage?
The current status of mux is: Systems Active
Where can I find the official status page of mux?
The official status page for mux is here
How can I get notified if mux is down or experiencing an outage?
To get notified of any status changes to mux, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of mux every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does mux do?
Mux products enable modern software teams to stream vast amounts of video content daily, from startups to the World Cup.

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